Cocktail Server

Our philosophy is to hire people with wonderful attitudes, who are dedicated to providing extraordinary service to our guests and colleagues. We believe in focusing on Team Members' talent in order to discover their strengths and develop them to continue growth within the company.

Looking For Perks? We've got you covered!

Top industry pay

Tuition Reimbursement

401k with company match

Comprehensive health packages, including a free option for Full-time Team Members

Personal Time Off

COCKTAIL SERVER

The Cocktail Servers are responsible for providing exceptional customer service to both our internal and external guests. A smile, kindness, courtesy, and industry knowledge are all pre-requisites of the job. Preparing and serving drinks and managing a clean and organized workstation are the daily responsibilities for this position. Customer service, salesmanship, timeliness, and being a team player are the values that make our cocktail servers and the property successful. Responsible for performing all duties according to the Queen Casino policies, procedures, Internal Controls, Gaming Board guidelines, and state alcohol laws.

ESSENTIAL FUNCTIONS (The following statements are intended as general illustrations of the work in this job class and are not all-inclusive to this position.)

Participate regularly in departmental and company meetings

Smiles, provides exceptional customer service, and always treats guests and coworkers with respect.

Prepares alcoholic and non-alcoholic drinks to specifications and serves them in and orderly and timely fashion.

Ensure guest is 21 or older before serving alcoholic beverages by accurately checking guest ID.

Knowledgeable in the products the company serves.

Properly operates the point of sales system, accounts for all service items, and keeps a balanced bank.

Understands salesmanship and customer service is what makes this position successful for the company and the team members.

Ability to uphold great communication with guest, build rapport, and engage in friendly conversations.

Sets and keeps workstations and casino floor areas properly stocked, clean, safe, and organized.

Serves drinks, greet guests, busses and runs drinks, does side work, plus any other normal functions required to service our guests under normal operating conditions.

Communicates all guest service opportunities and product shortages or issues to management.

Knows and complies with all rules, regulations and policies of the food and beverage department

Follows the company's attendance policy as well as other rules and regulations set forth in the handbook.

Able to satisfactorily complete assignable work tasks requested by the departmental leaders

Must abide by all state and local liquor laws

Immediately report any safety hazards, problems, or maintenance issues to the appropriate party

Ensure customer service standards are met and retained

Other duties as assigned

QUALIFICATIONS

1 year Cocktail Server experience in a fast-paced environment, required

Food Handler Certification, required

High School Diploma/GED, required

Must be 21 years of age or older

Must have basic mathematical skills

Must be able to work Weekends, Nights and Holidays

Able to effectively communicate in English via verbal and written

Must be able to obtain and maintain a State Gaming License, if applicable

Must be able to obtain and maintain a Liquor certification, if applicable

The Queen Casino & Entertainment and its affiliates are an equal opportunity employer.