Guest Services - Housekeeping & Front Desk Agent
- Hillsdale College
- Hillsdale, Michigan
- Full Time
Posting Details
Position Information
Position TitleGuest Services - Housekeeping & Front Desk Agent
Job Description
Job Summary
Full-time position (including weekends) with flexible starting/stopping times according to customer needs. This individual must be customer-service oriented and hospitality minded to be responsible for serving guests (Hillsdale College guests, staff and students) at the front desk. This individual will work in conjunction with the Dow Center Management Team to provide the highest level of service possible in an efficient, courteous and professional manner. Work will be split between working front desk when needed, assisting with set ups and tear downs when needed, and working housekeeping when needed. Must be self-motivated and able to work independently.
Essential Job Functions
1. Maintain a personable and pleasant attitude. A good first impression is essential.
2. Daily housekeeping of hotel rooms following departmental procedures
3. Wash, dry, fold, and store all DHCC linen in accordance with accepted and established department laundry procedures.
4. Proficiency in the hotel property management system and sales and catering module to fulfill requirements for:
a. Making hotel reservations
b. Checking guests in and out of the hotel.
c. Posting charges and payments.
5. Expertise in various secretarial duties including computer word processing, typing, proofreading, preparing forms and filing for the department.
6. Greet, assist and handle routine business matters with both internal and external clients.
7. Telephone coverage: answer and care for calls in professional manner
8. Answer routine questions.
9. Knowledge of daily set-ups to ensure customer satisfaction.
10. Perform additional duties as assigned by the Dow Center Management Team.
11. Maintain a clean entrance to the facility: daily removal of debris, litter, leaves, dirt and snow from entrance to street; emptying trashcans and cleaning cigarette receptacles.
12. Clean and sanitize restrooms - includes fixtures, hardware, tile, mirrors, partitions and floors. Replenish supplies as needed.
13. Maintain front lobby - cleaning, washing front entrance windows, keeping areas neat and tidy.
Non-essential job Functions
1. Maintain confidentiality in all information
2. Recognize the importance of customer service, maintain good client/customer relations.
3. Maintain a pleasant appearance, an acceptable attendance record, be punctual and meet deadlines.
4. Seek training to enhance or learn new skills.
5. Attend staff meetings.
6. Be flexible in scheduled work time and willing to work other shifts including weekends and holidays.
Required Qualifications
Education and Experience
This position requires a high school diploma along with two years of customer service and/or hospitality experience or an equivalent combination of education, training or experience sufficient to demonstrate the ability to perform the job.
Other Skills
Other Skills
1. Knowledge of principles and processes for providing excellent customer service.
2. Ability to work under limited supervision requiring only outline suggestions for handling office situations.
3. Must be able to use a computer with software including but not limited to: Microsoft Word, Microsoft Outlook, Microsoft Excel and Hotel Property Management System.
4. Ability to operate department equipment or willingness to learn operation procedures.
5. Possess excellent oral and written communications skills, including strong listening.
6. Ability to keep calm and remain personable under pressure.
7. Ability to work in a fast-paced environment with deadline pressures and manage multiple projects simultaneously.
8. Possess excellent organizational skills.
9. Ability to work flexible hours and remain accessible to assist with coverage of other shifts, weekends and holidays.
10. Ability to maintain a customer-centric approach with constituents.
11. Knowledge of safety procedures and requirements or willingness to learn procedures.
12. Ability to bend, stoop, climb and lift. Requires average physical strength.
Personal Characteristics:
The Dow Conference Center interacts with guests, clients, College staff and students. A neat and clean appearance and a pleasant relationship that is supportive of the College and the Dow Center mission are essential. This relationship needs to be supportive and professional while maintaining confidentiality as needed.
Code of Commitment:
Be a good representative of Hillsdale College to promote the liberal arts, the College's original Articles of Association and operating principles stated in the Staff Code of Commitment. The Mission Statement should be considered in all aspects of the position. The teaching of Christian faith shall remain a conspicuous aim of the College.
Physical Demands
Posting Detail Information
Posting NumberS165P
Open Date06/23/2025
Close Date
Open Until FilledYes
Special Instructions to Applicants
Position Information
Position TitleGuest Services - Housekeeping & Front Desk Agent
Job Description
Job Summary
Full-time position (including weekends) with flexible starting/stopping times according to customer needs. This individual must be customer-service oriented and hospitality minded to be responsible for serving guests (Hillsdale College guests, staff and students) at the front desk. This individual will work in conjunction with the Dow Center Management Team to provide the highest level of service possible in an efficient, courteous and professional manner. Work will be split between working front desk when needed, assisting with set ups and tear downs when needed, and working housekeeping when needed. Must be self-motivated and able to work independently.
Essential Job Functions
1. Maintain a personable and pleasant attitude. A good first impression is essential.
2. Daily housekeeping of hotel rooms following departmental procedures
3. Wash, dry, fold, and store all DHCC linen in accordance with accepted and established department laundry procedures.
4. Proficiency in the hotel property management system and sales and catering module to fulfill requirements for:
a. Making hotel reservations
b. Checking guests in and out of the hotel.
c. Posting charges and payments.
5. Expertise in various secretarial duties including computer word processing, typing, proofreading, preparing forms and filing for the department.
6. Greet, assist and handle routine business matters with both internal and external clients.
7. Telephone coverage: answer and care for calls in professional manner
8. Answer routine questions.
9. Knowledge of daily set-ups to ensure customer satisfaction.
10. Perform additional duties as assigned by the Dow Center Management Team.
11. Maintain a clean entrance to the facility: daily removal of debris, litter, leaves, dirt and snow from entrance to street; emptying trashcans and cleaning cigarette receptacles.
12. Clean and sanitize restrooms - includes fixtures, hardware, tile, mirrors, partitions and floors. Replenish supplies as needed.
13. Maintain front lobby - cleaning, washing front entrance windows, keeping areas neat and tidy.
Non-essential job Functions
1. Maintain confidentiality in all information
2. Recognize the importance of customer service, maintain good client/customer relations.
3. Maintain a pleasant appearance, an acceptable attendance record, be punctual and meet deadlines.
4. Seek training to enhance or learn new skills.
5. Attend staff meetings.
6. Be flexible in scheduled work time and willing to work other shifts including weekends and holidays.
Required Qualifications
Education and Experience
This position requires a high school diploma along with two years of customer service and/or hospitality experience or an equivalent combination of education, training or experience sufficient to demonstrate the ability to perform the job.
Other Skills
Other Skills
1. Knowledge of principles and processes for providing excellent customer service.
2. Ability to work under limited supervision requiring only outline suggestions for handling office situations.
3. Must be able to use a computer with software including but not limited to: Microsoft Word, Microsoft Outlook, Microsoft Excel and Hotel Property Management System.
4. Ability to operate department equipment or willingness to learn operation procedures.
5. Possess excellent oral and written communications skills, including strong listening.
6. Ability to keep calm and remain personable under pressure.
7. Ability to work in a fast-paced environment with deadline pressures and manage multiple projects simultaneously.
8. Possess excellent organizational skills.
9. Ability to work flexible hours and remain accessible to assist with coverage of other shifts, weekends and holidays.
10. Ability to maintain a customer-centric approach with constituents.
11. Knowledge of safety procedures and requirements or willingness to learn procedures.
12. Ability to bend, stoop, climb and lift. Requires average physical strength.
Personal Characteristics:
The Dow Conference Center interacts with guests, clients, College staff and students. A neat and clean appearance and a pleasant relationship that is supportive of the College and the Dow Center mission are essential. This relationship needs to be supportive and professional while maintaining confidentiality as needed.
Code of Commitment:
Be a good representative of Hillsdale College to promote the liberal arts, the College's original Articles of Association and operating principles stated in the Staff Code of Commitment. The Mission Statement should be considered in all aspects of the position. The teaching of Christian faith shall remain a conspicuous aim of the College.
Physical Demands
Posting Detail Information
Posting NumberS165P
Open Date06/23/2025
Close Date
Open Until FilledYes
Special Instructions to Applicants
Job ID: 483318389
Originally Posted on: 6/29/2025
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