Wedding Concierge

Located in the nations first skyscraper, Loews Philadelphia Hotel combines living history with warm sophistication. The citys expanding skyline, vibrant arts scene and diverse atmosphere have transformed our neighborhood into a cultural destination. Welcome to Where History Meets Modern Day.

Sales Support:

• Manage multiple tasks and projects with high accuracy in a fast-paced environment.
• Provide administrative support with strong attention to detail.
• Draft, review, and distribute correspondence, including emails, memos, letters, proposals, contracts, and customer-specific communications.
• Assist in preparing reports and coordinate sales-related projects.
• Coordinate reservations and amenity deliveries for Sales Managers, ensuring guest readiness.
• Prepare and edit contracts, assemble proposals, and draft thank-you or regret letters for clients.
• Qualify inbound sales leads and assist clients with upcoming group details.
• Assist with special projects, mailings, and internal communications.

Client & Proactive Operations Coordination:

• Act as a liaison between clients and hotel departments once contracts are confirmed.
• Coordinate event logistics proactively with hotel departments (i.e., operations, restaurant, vendors, transportation).
• Attend and present at weekly resume meetings.
• Gather relevant information to create room block resumes.
• Distribute client questionnaires and room block resumes.
• Communicate with the Revenue team to manage cut-off dates and review pick-up reports.
• Collect and manage deposits for suite reservations, providing client receipts and reviews invoices.
• Conduct site tours for confirmed clients for planning purposes.

Wedding Liaison Responsibilities:

• Serve as the main point of contact for wedding room block guests and in-house wedding clients.
• Coordinate all aspects of the wedding guest experience, ensuring personalized service and satisfaction, which include greeting each VIP in suite or on arrival.
• Collaborate with Operations and Sales teams on event planning and logistics.
• Upsell in-suite dining experiences and F&B enhancements.
• Coordinate group transportation for wedding guests.
• Act as a liaison between Room Service and Bridal Suites to ensure timely and seamless service.
• Empowered to resolve opportunities, be the onsite point of contact and create memorable moments for wedding guests, while onsite.

Qualifications

• Prior experience or knowledge of the hospitality industry, especially within Sales or Events.
• Proficiency with Delphi, Opera, Microsoft Excel, and Outlook.
• Excellent written, verbal, and interpersonal communication skills.
• Highly organized with strong multitasking and time management abilities.
• Ability to interact with diverse personalities and adapt to various working styles.
• Ability to lift up to 50 pounds as needed
• Availability to work weekends and holidays.
• Professional demeanor with strong guest service focus.
• Comfortable making quick decisions in a high-paced environment.

General Requirements

• Attend all hotel meetings and training sessions as required.
• Comply with all safety regulations, hotel standards, and emergency procedures.
• Maintain a professional appearance in accordance with hotel uniform and grooming standards.
• Stay informed about hotel updates, policies, and procedures.
• Perform other duties as assigned.