Holiday Inn Express - Front Desk Manager (Full Time)

Front Desk Manager - Holiday Inn Express VB Oceanfront Compensation: $42,000 to $42,800 with an annual incentive bonus and competitive benefits If you are seeking to join a company that TRULY CARES about YOU - Join our team today ! We are excited to invite talented candidates to apply immediately for this outstanding opportunity to work in a fun, fast paced environment. Bring your unmatched customer service, hands on leadership skills and a desire to grow your career in hospitality to apply for the Front Desk Manager position at the Holiday Inn Express on the Virginia Beach oceanfront. . Our team wouldn't be complete without you ! What You Will Bring To This Role: The Front Desk Manager manages Front Office Operations to insure profitability, control costs and quality standards to ensure total guest satisfaction. Adheres to brand and company standards. Provides leadership and guidance to all Front Desk, Bell and Valet Associates ensuring consistent quality service. How You'll Be Rewarded:

• A chance to learn something new every day in a fun, friendly work environment!
• Health Benefits; Medical, Dental and Vision
• Paid Time Off
• Employee Assistance Program
• Company Paid Short Term Disability, Life Insurance and Accidental Death
• Affordable and Optional Long Term Disability and Supplemental Life Insurance
• Company Matched 401K
• Health Care Flexible Spending Account
• Dependent Care Flexible Spending Account
• Health Savings Account
• Legal Resources
• Associate Travel Discounts per Brand Guidelines

Some of Your Responsibilities Would Be:

• Maintain thorough knowledge of brand PMS, brand systems (i.e. rewards programs, guest surveys, TripAdvisor); and property systems and standards. Review information and analytics from systems and reports daily; implement changes in business operations as needed to meet budgetary and service goals. Acts as the Service Champion for the Front Office/Guest Services area. Stay current on all Brand Standards and ensure timely implementation of all brand standard and service improvements.
• Review and respond to daily operational demands; including guest service recovery items and requests from other departments.
• Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted. Review rates and upsell activities to maximize revenues. Prepare weekly, monthly, quarterly and yearly departmental financial and payroll forecasts. Work closely with Accounting on: cash and credit card procedures; cash bank audits; and investigating discrepancies.
• Review work procedures and operational concerns to determine ways to improve service, performance, or safety. Collaborate with other departments (i.e. Engineering, Housekeeping, Sales) on making improvements.
• Manage the department budget with regard to supplies, equipment purchases and labor costs. Conduct monthly and quarterly inventories of supplies and equipment as directed by Accounting.
• Conduct pre-shift meetings to review information pertinent the days business. Communicate changes in business to all affected departments and associates.

• Recruit, interview, hire and train Associates. Communicate service standards and goals to associates. Ensure that all brand service targets are being achieved.
• Monitor and develop Associate performance to include, but not limited to, coaching, mentoring, providing supervision, scheduling, conducting counseling sessions and completing performance evaluations. Deliver recognition and rewards.
• Anticipate guest and Associate needs and respond promptly. Promote positive guest relations at all times.

Minimum Qualifications:

• At least two years experience in hotel Front Office Operations.
• One year experience as a supervisor/manager.
• Strong computer literacy to include Excel, Word and Outlook.
• Excellent communication skills both verbal and written. Ability to formulate professional correspondence.
• Must be available to work varied shifts and schedules to include days, nights, weekends and holidays.

Required Characteristics:

• Highly developed computer skills.
• Well organized and detail-oriented.
• Ability to work independently and with diverse groups of individuals.
• Display initiative, perseverance and analytical skills.
• Highly developed communication skills.
• Professional and ethical in all situations.
• Excellent customer service skills.
• Quick learner with strong work ethic.
• Team player and ability to get along with others.
• Exemplary written and verbal communication skills.

EOE M/F/Vet/Disabled