Assistant Director of Housekeeping

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Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

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Welcome to The Elms Hotel & Spa, a historic gem in the Pyramid Global Hospitality portfolio. Located in Excelsior Springs, Missouri, this iconic property features 153 guest rooms and 11,000 sq ft of versatile meeting space. With a rich history and a dedication to top-tier service, The Elms offers a unique and rewarding work environment.

As a member of our team, you'll join a culture that values growth, teamwork, and professionalism. Whether you're in guest services, food and beverage, housekeeping, or spa and wellness, you'll have the chance to develop your skills while contributing to a collaborative and supportive atmosphere.

We offer comprehensive training programs and opportunities for advancement, ensuring that our team members have the tools to excel. If you're passionate about hospitality and excited about joining a dynamic, people-first culture, The Elms Hotel & Spa is the perfect place to grow your career. Explore your potential with us today.

The Assistant Director of Housekeeping supports the Director of Housekeeping in managing all aspects of the housekeeping department to ensure the highest standards of cleanliness, guest satisfaction, and operational efficiency. This role involves supervising staff, maintaining inventory, ensuring compliance with health and safety standards, and stepping in as the acting director in their absence.

• Assist in overseeing daily operations of the housekeeping department, including guest rooms, public areas, laundry, and back-of-house.

• Supervise, train, and motivate housekeeping team members to ensure productivity and service excellence.

• Conduct daily room inspections and quality control audits to maintain cleanliness standards.

• Help manage scheduling, payroll, and attendance tracking for housekeeping staff.

• Address guest complaints or requests promptly and professionally.

• Maintain adequate inventory of cleaning supplies, linens, and equipment; place orders as needed.

• Ensure compliance with safety regulations, sanitation policies, and hotel procedures.

• Assist with onboarding and performance reviews for housekeeping staff.

• Collaborate with the Front Office and Maintenance teams to ensure smooth room turnovers and efficient operations.

• Monitor and report any maintenance issues or safety hazards.

• Serve as acting Director of Housekeeping in their absence.

• High school diploma or equivalent required; associate or bachelor’s degree in hospitality or related field preferred.

• Minimum 3 years of housekeeping experience in a hotel, with at least 1 year in a supervisory or management role.

• Strong leadership, organizational, and interpersonal skills.

• Knowledge of housekeeping equipment, cleaning procedures, and OSHA standards.

• Ability to manage multiple priorities in a fast-paced environment.

• Proficient in Microsoft Office and property management systems (e.g., Opera, HotSOS) a plus.

• Flexible schedule, including weekends, holidays, and evenings as needed.