Service Manager

2 years

We are seeking experienced and enthusiastic Service Managers to join our team. The Members Club Service Manager is responsible for ensuring exceptional guest experiences and five-star service in the Members Dining Room and Living Room. This role combines leadership, operational oversight, and staff development to maintain the highest standards of service. The Service Manager works closely with the senior leadership team to align with the culture and policies of the space, driving guest and member satisfaction.

Duties and Responsibilities

Operations

• Supports General Manager in scheduling, training, and managing hourly employees in their daily responsibilities, providing clear, effective direction.
• Collaborates with the management team and front of house team to ensure that service operations enhance the guest experience and meet high service standards
• Oversees daily floor operations, including guest flow, table assignments, and service timing to optimize efficiency and guest satisfaction.
• Ensures all service areas are maintained to the highest standards of cleanliness, organization, and presentation.
• Handles guest inquiries and complaints promptly and professionally, ensuring any issues are resolved to the guests satisfaction.
• Conducts pre-shift meetings to communicate service goals, menu changes, and any other important details to the team.
• Manages the staff schedule to ensure adequate coverage during all shifts, balancing operational needs with labor cost goals.
• Actively engages with guests during service to ensure their experience meets or exceeds expectations.
• Ensures that all POS systems, reservation systems, and service-related documentation are accurate and up to date.
• Maintains knowledge of all POS functions, including opening and closing procedures, comps, voids and transfers, and back of house administration (employee creation, menu management, etc.).
• Coordinates with management and back-of-house team members to ensure timely service, food quality, and overall organization and cleanliness.
• Works closely with the kitchen team to ensure seamless communication between the front and back of the house, particularly during peak service periods.
• Reviews daily time punches for accuracy; address time clock abuse (clocking in early or late) via coaching and/or documentation.
• Promotes and practices safe work habits, identifying and resolving potential safety hazards; documents accidents, conducts initial investigations, and determines root cause of safety incidents in the interest of maintaining a safe work environment.
• Completes other assignments and tasks as assigned by management.
• Maintains compliance with all health, safety, and sanitation standards and all applicable city, state, and federal regulations.

Staff Development and Training

• Develops SOPs for service standards, maintains up to date training materials and distributes them in an accessible format for all staff.
• Trains, mentors, and develops front-of-house staff to maintain a knowledgeable and motivated team, fostering a culture of excellence and continuous improvement.
• Participates in the recruitment, selection, and onboarding of new front-of-house team members.
• Demonstrates positive leadership characteristics that inspire team members to meet and exceed The Twenty Twos hospitality standards.

Brand

• Understand and communicate Little Rest Hospitalitys values and brand philosophy to customers and staff and set the tone for a positive work environment.
• Promote Little Rest Hospitalitys vision while establishing us as an innovator within our industry.

Menu Knowledge

• Maintains a deep understanding of The Twenty Two Members Clubs food menu, including origins and ingredients.
• Maintains a deep understanding of The Twenty Two Members Clubs beverage program and be able to summarize our philosophy and identify our different offerings.
• Understands different types of allergy restrictions and helps communicate potential issues to floor and kitchen staff.

Qualifications

• 2 years of experience in a leadership position in a high-volume restaurant
• Experience in a club or similar private, service-oriented environment, preferred
• Restaurant Management Certification or college degree in a related field, preferred
• Fluency in written and spoken English
• Ability to perform job duties and responsibilities well and maintain professionalism and composure under pressure and in a high-paced and at times stressful environment.
• Able to work a flexible schedule in order to accommodate business levels (weekend, nights, and holiday availability required). We will endeavor to provide reasonable accommodations for sincerely held religious beliefs.
• Familiarity with restaurant management software such as point of sales, reservations management, inventory management, and any additional systems to access and accurately input information using a moderately complex computer system.
• Demonstrate positive leadership characteristics and supervisory skills, which inspire team members to meet and exceed standards.
• Excellent organizational skills and attention to detail.
• Possesses a positive, results-oriented, team-player mentality.
• Excellent interpersonal and written and verbal communication skills.
• Strong analytical and problem-solving skills.
• Passion for exceptional hospitality, food, and beverage.

Essential Functions and Physical Demands
This job requires meeting specific physical demands to perform essential duties effectively. Reasonable accommodation may be made to enable individuals with disabilities to perform those essential functions.

While performing the essentialduties of this job, the employee is regularly required to :

• Exert well-paced mobility for periods of up to 12 hours per day.
• Lift and carry up to 50 pounds.
• Frequently stand, walk, reach, bend, stoop, push, pull, and kneel.
• Frequently utilize the stairs, often while lifting and carrying heavy items.
• Occasionally crouch and climb.
• Be exposed to hazards including, but not limited to, burns, cuts, scrapes, and frequent exposure of hands to water.
• Withstand fluctuations in temperature within the work environment, from high heat to below freezing.
• Be exposed to common allergens and unique ingredients.
• Handle heavy equipment and machinery.
• May be asked to travel to visit vendors or different company locations.

EEO Statement

Little Rest Hospitality LLC is dedicated to fostering an inclusive workplace environment where all individuals have equal opportunities. We value talent, skills, and potential, and strive to create an atmosphere that promotes diversity and equality.

Compensation: Salary ($85,000.00 - $90,000.00)

Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, 401k, Commuter Benefits, Dining Discounts

Service Management

Service Standards Knowledge

High Volume Service

Customer Service Orientation

Hospitality Management

Ability to Work Under Pressure

Ability to work in a fast paced environment

Conflict Resolution skills

Team Collaboration

Time Management

Adaptability

Attention to Customer Feedback

Attention to Customer Needs

Knowledge of Food and Beverage Trends

Culinary Knowledge

Operations Management

Adaptability to Changing Situations

Understanding of Food Safety Regulations

Ability to Handle Multiple Tasks Simultaneously

Leadership

Crisis Management

Decision Making

Creativity in Problem Solving

Cultural Awareness

Attention to Safety

Mentoring

Coaching

Strong decision making skills

Staff Development

Sanitation Knowledge

Knowledge of Restaurant Management Software

brand promotion

Food Safety Regulations Knowledge

Analytical Skills

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