Do you love to plan and have strong organizational skills? Do you have experience working in a call center or other high volume customer service role? Are you looking for an opportunity for development and growth? Then we might just have the role youve been looking for!
We are looking for Bilingual Customer Service Coordinators to work in the heart of Ottawa, just west of downtown. Youll be responsible for providing world class customer service to callers over the phone and via email! This Ottawa office is a great space to work and we know youll love it here!
Please note that you must be in Ottawa to be eligible for this role!
Advantages
$20 - $22 / hour
Monday-Friday work week
Must be available during hours of work between 8am-8pm
Accessible by public transit (parking not available)
Great location close to restaurants and cafe's
Team oriented environment
Responsibilities
Provide relocation policy advice to customers through scheduled planning sessions
Take and make calls in a tactful manner - hold 30 mins planning session calls
Assist clients with solving complex problems
Review files and make suggestions for future claims or projects
Record detailed notes for each planning session in profiles for future review
Effectively manage your time while working in a fast-paced environment
Qualifications
Bilingual French and English is mandatory
Must have customer service experience (preferably in a call centre environment)
Background in relocation services is considered an asset
High attention to detail and ability to maintain professionalism under pressure
Love problem solving
Good interpersonal and communication skills
Strong organizational skills
Must be able to obtain a government security clearance (reliability)
Summary
Please apply by:
Visiting www.randstad.ca
We appreciate all applications, however, only those who meet the requirements for this role will be contacted.
Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.
Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to ... to ensure their ability to fully participate in the interview process.
We are looking for Bilingual Customer Service Coordinators to work in the heart of Ottawa, just west of downtown. Youll be responsible for providing world class customer service to callers over the phone and via email! This Ottawa office is a great space to work and we know youll love it here!
Please note that you must be in Ottawa to be eligible for this role!
Advantages
$20 - $22 / hour
Monday-Friday work week
Must be available during hours of work between 8am-8pm
Accessible by public transit (parking not available)
Great location close to restaurants and cafe's
Team oriented environment
Responsibilities
Provide relocation policy advice to customers through scheduled planning sessions
Take and make calls in a tactful manner - hold 30 mins planning session calls
Assist clients with solving complex problems
Review files and make suggestions for future claims or projects
Record detailed notes for each planning session in profiles for future review
Effectively manage your time while working in a fast-paced environment
Qualifications
Bilingual French and English is mandatory
Must have customer service experience (preferably in a call centre environment)
Background in relocation services is considered an asset
High attention to detail and ability to maintain professionalism under pressure
Love problem solving
Good interpersonal and communication skills
Strong organizational skills
Must be able to obtain a government security clearance (reliability)
Summary
Please apply by:
Visiting www.randstad.ca
We appreciate all applications, however, only those who meet the requirements for this role will be contacted.
Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.
Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to ... to ensure their ability to fully participate in the interview process.
Job ID: 483580368
Originally Posted on: 7/1/2025
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