Concierge

GMH Communities, Headquartered in Philadelphia, PA, is a dynamic real estate company specializing in the acquisition, development, and management of exceptional living communities throughout the United States. GMH's Innovative Living sector is the collision of our Conventional Living and Student Living verticals with tailored technology, amenities and services to foster the perfect live-work blend for those learning or working in an innovation hub, life sciences cluster, medical center or university.

Job Description:

We are seeking a reliable and detail-oriented Night Concierge/Front Desk Assistant to join our team. The ideal candidate will provide exceptional customer service, ensure the security of the premises, and assist with various administrative tasks during the night shift. This role is crucial in maintaining a welcoming environment for guests and ensuring smooth operations throughout the night. This is a part-time position, with the hours being 5:30pm-10:00pm, with varying days within that time frame.

Responsibilities:

• Maintain positive resident relations through outstanding service
• Monitor building access and maintain a secure environment
• Respond to resident inquiries and resolve minor issues promptly and efficiently
• Maintain accurate records of guest interactions and inquiries
• Handle phone calls, emails, and messages efficiently
• Communicate with management and emergency personnel when needed
• Maintain lobby and common areas neat and presentable
• Prepare and distribute nightly reports as required
• Ensure the front desk area and common spaces are clean and organized.
• Participate in the daily operations of the property
• Process leases and accompanying paperwork
• Displaying high levels of service through email responses, social media outreach and phone communications
• Assist with leasing events and activities
• Participate in resident retention events and activities
• Other duties, as assigned by management

Characteristics and Qualifications:

• Previous experience in customer service or hospitality, preferred
• Ability to work independently and manage time effectively
• Outgoing, kind and generous personality, & an enthusiasm for service
• Strong organizational and administrative abilities as well as, excellent communication and people skills
• Availability to work overnight shifts, including weekends and holidays
• A passion to serve residents, parents, vendors, and colleagues

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GMH Communities is an Equal Opportunity Employer

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