Receptionist

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The future is full of possibilities. At Banner Health, were excited about what the future holds for health care. Thats why were changing the industry to make the experience the best it can be. Our team has come together with the common goal: Make health care easier, so life can be better. The future of health care starts here. If youre ready to change lives, we want to hear from you.

Join our team at this new Ambulatory Infusion Suite in Gilbert. This position will be scheduled Monday - Friday 8:30am - 5:30pm.

As a receptionist you will be the first friendly face many of our patients and visitors see! You will be responsible for greeting, screening, and assisting patients, families, team members, and visitors at this site as well as schedule/confirm appointments. The ideal candidate will have a passion for helping others, adapts well to constant change, can remain calm under pressure, and understands the importance of providing quality customer service.

POSITION SUMMARY
This position is responsible for greeting, screening, and providing assistance to patients, families, and visitors. This position provides quality customer service and may also answer phones and control access to a care delivery area.

CORE FUNCTIONS
1. Greets and assists visitors to the area. Provides them with general information regarding processes and policies, and directs them to appropriate resources, services, or areas.

2. Maintains an orderly waiting area and works with volunteer services to provide a positive/satisfying experience for patients and/or visitors. Reports maintenance issues as needed to facilitate visitor comfort and safety.

3. In patient care delivery areas, coordinates access to the care delivery area, performs visitor authorization procedures, serves as a liaison between visitors and staff, relays visitor concerns to staff, and coordinates visitor support services such as assigning lockers, taking and relaying messages, assigning pagers to visitors, etc.

4. May answer phones, transfer calls , take messages, and relay messages and information as needed.

5. May perform these additional functions, depending on assigned area: assembles charts, files, sorts mail, maintains supplies inventory, transports patients, processes occasional miscellaneous payments, or other appropriate duties as requested.

6. Performs functions within established parameters. Customers include patients, families, and the community at large.

MINIMUM QUALIFICATIONS

Must have good interpersonal communication and display compassion in stressful situations. This position requires effective interpersonal communication skills and a friendly customer service attitude.

PREFERRED QUALIFICATIONS

High school diploma/GED or equivalent working knowledge.

Additional related education and/or experience preferred.

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Our organization supports a drug-free work environment.

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