Night Auditor

Join our growing team at Charleston's newest boutique hotel! The Pinch Hotel is a luxury 25-room hotel located in the heart of downtown Charleston, just steps away from shopping, dining, nightlife, and more. We are searching for a passionate candidate to join our overnight team and provide top-notch hospitality to our guests. This position has hours from 11PM-7AM.

Job Duties:

• Complete a nightly checklist of tasks including posting charges on guest bills, writing detailed notes, cleaning and breakfast setup
• Manage online, phone, and in-person room reservations
• Welcome guests, check them in, distribute room keys and explain the hotel’s amenities
• Take payment from guests
• Respond to guests’ issues and complaints in a friendly, timely manner
• Explain local amenities and attractions to guests
• Create detailed itineraries for guests including transportation, restaurant reservations, tour reservations etc.
• Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special client needs
• Maintain the safety and security of the premises during the overnight hours, report any incidents as necessary
• Prepare daily reports for the valet team
• Communicate effectively with day staff to ensure a seamless transition between shifts
• Handle emergency situations calmly and effectively (e.g., fire alarms, medical incidents, security issues)

Method Co., along with its affiliates, is an e qual opportunity employer and is committed to an inclusive workplace free from unlawful discrimination based on race, color, ancestry, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, gender identity or any other protected characteristic under federal, state or local law. We believe in diversity and encourage any qualified individual to apply.

Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.