Floor Manager

3 years

The Floor Manager will play a key role in ensuring seamless service delivery and exceptional guest experiences. This individual will oversee front-of-house operations, including staff supervision, customer interactions, and floor management, to uphold the restaurant's reputation for excellence.

Key Duties and Responsibilities:

• Supervise, train and coordinate front-of-house staff, including servers, hosts, and bartenders, to ensure smooth service operations during peak hours and deliver exceptional hospitality
• Monitor dining room activity, including table turnover, wait times, and guest satisfaction, and take proactive measures to address any issues or concerns.
• Oversees the completion and submission of daily time sheets and tip records.
• Assist with reservations management, seating arrangements, and special requests to accommodate guest preferences and maximize revenue opportunities.
• Collaborate with the kitchen team and other department heads to ensure seamless communication and coordination between front and back-of-house operations.
• Assist with inventory management, including stock replenishment to maintain adequate supplies and minimize waste.
• Manages employees with integrity and knowledge that promote and maintain the standards of the restaurant
• Participates in department meetings by communicating a clear and consistent message regarding the restaurants goals to produce desired results.
• Ensure compliance with company policies and procedures, including health, safety, and sanitation standards, to maintain a clean and safe environment for guests and staff.

Qualified floor managers must be energetic, enthusiastic, and have a great attitude, as well as:

• Have at least 3 years of experience in a similar capacity
• Have strong communication and leaderships skills skills
• Must have current TIPS certification
• Thrive in a fast paced environment, and be able to problem solve under pressure
• Must have full-time availability (Brunch, Nights, and Weekend availability)
• Stand and walk for an entire shift, including moving safely through all areas of the restaurant
• Be able to move, pull, carry or lift at least 50 lbs
• Have previous wine + food knowledge

Compensation: Salary ($70,000.00)

Management

Staff Supervision

Restaurant Floor Management

Customer Interactions

Restaurant Floor Manager Experience

Floor Management

Coordination

Assistant General Management

Customer Service

TIPS Certified

Hospitality Management

Monitoring

Scheduling

Hospitality Assistant Manager Experience

Communication

Micros POS

Compliance With Policies and Procedures

Leadership

Bachelor's Degree or Equivalent Work Experience

Sanitation Standards

Time Management

OpenTable

Enthusiastic

Reservations Management

Great Attitude

Budgeting

Employee Selection

Fast Paced Environment

Compliance

Fine Dining Management

Health and safety standards

Employee Development

TIPS Certification

Wine and Food Knowledge

Expense Management

Employee Selection and Development

Staff Training

Legal compliance

Facilities Maintenance

Inventory Control

Customer Service Management

Training

Ordering

Policy and Procedure Development

Interacting With Customers

System Improvement Implementation

Facility Maintenance

Payroll and Labor Costing

Shift Management

Guest Service

Guest Feedback Management

Staffing

Facility Cleanliness and Maintenance

Policy Development

Social Media Review

Profit and Loss Management

Standard Operating Procedures

Hand Eye Coordination

Guest Service Excellence

Physical Strength

Current TIPS Certification

Detail Oriented

Employee Relations

Adaptability to Work Environment

Supervision

Vaccination in Accordance With Applicable Law

Goal Setting

Policy and Procedure Implementation

Budget Management

Selection and Development of Employees

Social Media Monitoring

Quality Control

Customer service excellence

Performance Management

Problem Resolution

Compliance With Laws and Regulations

Physical Stamina

Training front of house staff

Attention to Detail

Financial Management

Teamwork

Enforcing Appearance Standards

Problem Solving

Inventory Management

Customer Feedback Management

Ordering of Food and Supplies

Knowledge of Department of Health Codes

Exceptional Customer Service

Handling Employee Questions and Concerns

Supervising Shift Operations

Preparing Policies and Standard Operating Procedures

System Improvements Implementation

Improving Service Performance

Guest Relations

Handling Guest Problems and Complaints

Reviewing Social Media and Guest Satisfaction Results

Physical Stamina for Standing and Lifting

Ability to Use Hands, Handle Objects, and Multitask

Close attention to detail

Ability to Work in a Fast Paced and Demanding Environment

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