Remote Inbound Concierge Agent

Do you have 2 years of RECENT Call Center experience? Are you completely comfortable with $20/hr on a WEEKLY basis? This could be the perfect opportunity for you! Pay: $20/hr on a WEEKLY basis Start date: 8/4/2025 Starts 8/4-January 2026 or longer if you go perm with client! Schedule: Must have open availability between 8am-8pm Monday through Friday and also on the weekends What you need to succeed:

• Combination of education and experience
• Up to two years’ experience in a customer service environment
• Excellent communication and customer relationship skills
• Problem solving skills
• Interpersonal skills
• Empathy and patience
• Ability to solve problems
• Computer navigation skills
• Time management skills
• Ability to collect and organize data
• Ability to work independently and with a team
• Ability to meet established time and quality standards
• Ability to exercise sound judgment

salary: $19.99 - $20 per hour
shift: First
work hours: 8 AM - 8 PM
education: High School

Responsibilities

• Serve as an advocate for Medicare members by responding to the members’ inquiries regarding benefits, products, services, resources, network and policies.
• Identify problems affecting members and providers; notify the appropriate business area(s) to resolve issues and track resolution.
• Support the organization’s retention strategy by providing exceptional service to members and providers by building and maintaining top-notch relationships in every interaction. (This includes both over the phone and in-person member interactions)
• Ensure compliance in all aspects of activities with internal policies as well as all regulatory agencies.
• Identify cross-sell opportunities for ancillary products such as dental insurance
• Maintain records of customer interactions, process changes to member accounts, record inquiry details and actions, and refer unresolved issues to appropriate internal departments for additional research.
• Ability to work in a multitude of capacities: including as a Medicare Concierge phone Agent and as a Community Outreach Specialist (over the telephone, at the corporate office, retail stores, and community engagement events)
• Perform other duties as assigned.

The essential functions of this role include:

working weekends

Skills

RECENT CSR (2 years of experience is required)

Qualifications

Years of experience: 2 years

Experience level: Entry Level

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact ....

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.