Front Desk & Night Audit Hilton Ocala

Meyer Jabara Hotels has distinguished itself as an employer of choice, attracting innovative and talented industry professionals who deliver exceptional results. Our associates are encouraged to reach their fullest potential by delivering a differentiated experience to our guests and an exceptional bottom-line . Do you have the J Quality? Hilton Ocala is one of four Meyer Jabara properties in Florida; our beautiful 196- room property has 6 spacious event rooms to host a plethora of memorable occasions, as well as our tented outdoor event space. We are currently seeking a part-time enthusiastic candidate to join our banquet setup team.

What You’ll Do:

• • • Balance all room revenue, F&B revenues and room expenses

    • Balance all room and tax charges

    • Performs all GSA functions as required

    • May perform duties associated with Night Manager responsibilities

    • Posting charges to guest accounts

    • Processing payments from guests

    • Selling and upselling rooms to “walk-in” customers

    • Maintaining daily logs

    • Balancing shift work and cash drawers

    • Listening to or anticipating and responding to guest complaints .

    • Use established greetings when answering the pho ne or meeting guests in person

    • Promote, answer questions about, and enroll in Hilton’s Honors program

    • • Registers guests in and out of the hotel in a prom pt, courteous and timely manner

      • Upsells hotel rooms according to standard

      • Prepares for group check in/out and res ponds to hotel service requests

      • Processes customer payments according to esta blished policies and procedures

      • Responsible for b alancing drawer at end of shift

      • H andles all incoming phone calls

      • Notifies supervisor of incidents that affect normal busine ss operations or guest services

      • Book guest reservations

      • Selling and upselling rooms to “walk-in” customers

      • Maintaining daily logs

      • Balancing shift work and cash drawers

      • Listening for or anticipating and responding to guest complaints .

      • Use established greeting when answering the phone or meeting guests in person

      • Promote, answer questions about, and enroll in Hilton’s Honors program

      • H andle guest co mplaints and pass on to Manager or Supervisor if you unable to handle it.

      • Review Front Office logbook daily to monitor all activities

      • Maintaining updated information on room availability, reservations and guest messages through KIPSU

      • Review SALT, Trip Advisor, for Alerts, and either respond, or reach out to next Manager or Supervisor who comes on shift.

      • Review CRM report for all guest requests

What You Need to Succeed:

• • Fluent English , read and write necessary

  • 2 nd language helpful

  • Customer service experience helpful

  • Previous front desk experience helpful

  • Brand experience helpful

Selected candidate will be required to submit to a background check prior to start of employment. We use E-Verify.