Customer Service Associate

Job Summary:

Represents the Customer Service department as the first point of contact.Assists customers with billing questions and establishes payment arrangements.Receives and processes payments on customer accounts, including payments forpermitting, licensing, and various city events. Maintains professionalism anddelivers excellent customer service to coworkers, City personnel, citizens, andthe public.

Major Responsibilities:

Greets and welcomes citizens in a professional and courteous manner.Assists incoming calls and walk-in customers.Assists with new service contracts, utility services, disconnects, servicetransfers, payment arrangements, and leak adjustment requests.Accesses citizen accounts for general billing and water usage questions.Contacts customers regarding potential leaks.Receives and processes payments on customer accounts, including payments forpermitting and licensing.Processes assessment payments and maintains payment spreadsheetProcesses and balances mail and night drop payments on a daily basis.Balances and remits changes to the automatic drafts for submittal toCustomer Service Manager for approval.Balances daily cash drawer and delivers all necessary reports and paymentsto designee for daily balancing, posting, and deposit.Maintains departmental email correspondence.Manages customer account files, including scanning of contracts andassociated documents.Assists with water tap and hydrant meter applications; collects deposits asneeded.Prepares work orders for general customer service functions and closes workorders as needed.Performs other duties as assigned, including assisting other departments asrequired.

Minimum Qualifications & Required Knowledge:

Valid Class D Oklahoma Driver License.High school diploma or equivalent.Minimum six (6) months of experience in related field.Must be bondable.

Competitive Benefits Package

11 paid holidays per year10 paid sick leave days per year10 paid vacation leave days per year (increases with years of service - upto 20 days)2 fitness facilities for employeesPension planLongevity PayEmployee Assistance ProgramShort/Long Term DisabilityBasic Life & AD&DEmployee-Only Dental (Employer pays a portion of Dental Family)3 Healthcare Plans - Employer pays 75% of the base plan premium or thebase plan equivalent for the other tiersCase Community Center membershipDiscounted fishing pass at Shell LakeDiscounted golf at Canyons at Blackjack RidgeUtility discount for employees who live within the Sand Springs waterdistrict.Additional voluntary insurance options available; see our benefits page