Guest Services Coordinator

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Performs several duties, including greeting patients, staff, and visitors, escorting visitors, calling departments, clinics, and staff to coordinate visitation and patient appointments. Handling gifts and donations, answering and routing calls, and keeping paperwork/systems organized. The position is a key, community-facing position that frequently interacts with the pubic. Ability to provide exceptional customer experience, de-escalate situations, interact with leaders and multi-disciplinary teams, establish rapport, assist guest and patients, and proactively ensure that every guest has an exceptional experience. Must have knowledge of computers, phones, Microsoft products, and customer service principles. Hours may vary depending on the scheduled shift. Must interact frequently with patients, medical professionals, and supervisors, and must have excellent verbal and written communication skills and be personable and professional.

UMC Health System provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

• Request for accommodations in the hire process should be directed to UMC Human Resources.*