Customer Service Specialist 1

  • Mindlance
  • South San Francisco, California
  • Full Time
Customer Service Specialist 1#25-63504

South San Francisco, CA

All On-site

Job Description

Title: Customer Service Specialist, Portfolio

Reports to: Senior Supervisor, Portfolio

Pay rate is ***/hr

Candidate must be local and be onsite and if they preform there is a possibility to be hybrid in the future.

Department Overview:

Channel Operations' mission is to ensure that the right product gets to the right place at the right time.

Position Overview:

The Customer Service Specialist role is dedicated to providing the highest quality of customer support by offering full time phone coverage, managing numerous daily activities, and participating in internal and external departmental projects.

The role of Customer Service is critical to the daily operation of the organization. It is imperative that Customer Service employees are dependable, discreet, discerning and flexible.

Key Responsibilities:

Provide a high level of customer service

Act in accordance with company policy

Provide full time phone coverage (shift to be determined by management)

Suggest new programs and or projects to promote customer service

Determine appropriate action to take to resolve customer issues

Determine when it is appropriate to escalate customer issues to management

Work with Finance, Product Distribution and Customers to resolve disputes

Act as customer advocate in investigating and responding to complaints while suggesting necessary process improvements to avoid recurrence

Stay informed of current industry practices / trends

Participate in the development and maintenance of department defined quality standards and measures

Maintain effective and timely communication with team members as well as the supervisor regarding departmental issues

Support corporate values

Remain flexible to ever changing customer needs and requirements

Order Management

Process customer orders accurately

Review inventory to determine appropriate customer order commitment.

Maintain follow up on customer order issues.

Interact with key customer purchasing personnel to advise of order status

Ensure adherence to appropriate laws, regulations and programs

Administer customer return process

Act as a liaison between customer, third party provider and GNE to facilitate customer returns.

Ensure accurate posting of credits and debits in accordance to policy

Ensure timely turnaround of customer authorizations

Support GNE Sales initiatives

Participating in the product launch process to ensure a positive outcome

Administer special programs

Work as part of an effective team

Support team decisions

Respect diversity

Being flexible with assigned schedule

Have the ability to adapt to a constant changing environment

Ability to work through conflicting, delayed or ambiguous information

Actively Participate in various team initiatives; Lean Daily Management, etc.

The successful candidate will demonstrate key competencies listed below critical to this role:

Decision Making - Thinks through problems clearly and logically; is decisive

Technical and Business Expertise - Applies emerging knowledge and trend; builds strong relationships; contributes expertise within and beyond assigned area

Communication - Listens well, expresses ideas fluently and logically, is open to input and feedback

Teamwork and Collaboration - Creates an atmosphere of openness and trust; collaborates, offers support and encouragement

Achieving Results - Is goal-directed and persistent; is accountable for meeting commitments, recognizes the contributions of peers

EEO:

Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.
Job ID: 483873143
Originally Posted on: 7/3/2025

Want to find more Hospitality Service opportunities?

Check out the 245,693 verified Hospitality Service jobs on iHireHospitalityServices