Slot Service Representative
- TURNING STONE RESORT CASINO, LLC
- Sylvan Beach, New York
- Full Time
Slot Service Representative
Location:
Sylvan Beach, New York, United States
Category:
Casino
reqId:
P-100620
widget:
Full Time
Previous job
Job Requirements
Starting Pay Rate: $18 hourly + tips
Full Time - Day/Swing shift available
Responsible for providing efficient service to all guests utilizing slot machines, and ensures machines are monitored on a continual basis for full capacity operation.
What you will do as a Slot Service Representative:
Demonstrates outstanding First with Our Guests service skills consistently meeting or exceeding guest expectations.
Continually educates and answers guests' questions about gaming machine functions and payouts; accurately informs guests of the benefits of the TS Rewards card and promotes the loyalty program.
Constantly display a poised, professional, smiling image.
Enthusiastically promotes departmental and property-wide promotions with all guests.
Promotes positive guest relations through prompt, courteous, and efficient service.
Consistently circulates in assigned areas to ensure that guests' needs are met and that the slot machines are functioning correctly; strives to respond to guest calls in prescribed timeframe.
Who We Are:
We are Turning Stone Enterprises, a dynamic organization with a diverse range of business operations. Among our prominent offerings is the Turning Stone Resort Casino, which has received the prestigious Best of New York Gaming Resort award for an impressive six consecutive years. Complementing this flagship property, we operate satellite casinos like YBR Casino & Sports Book, Point Place Casino, and The Lake House at Sylvan Beach. Beyond gaming and hospitality, our portfolio also includes convenience stores, three 18 hole PGA-level golf courses, and other unique ventures.
Work Experience
Work Experience
To be successful as a Slot Service Representative, you'll need:
A High School Diploma or High School Equivalency Diploma; required.
Previous experience in a guest service position; preferred
Previous experience working in with slots or basic playing knowledge; preferred.
Must possess basic math skills, previous money handling experience.
Must be able to speak and understand English.
Ability to stand/walk for long periods of time and lift up to 41 - 50 pounds.
What we value:
Positivity - Team members who are passionate to learn, energetic to hit the ground running and willing to grow in a professional, team-oriented environment with a focus on guest service.
Growth Opportunities - We offer a successful journey, including hands-on training and support to advance your career.
Empowerment - We believe in our team members. With learning opportunities, career growth potential and recognition of outstanding performance, we encourage our team to take pride in their work.
Benefits
Benefits
Why choose The Lake House?
Paid weekly
Variety of schedules
Paid time off
Tuition assistance
Career-building professional development
Discounts from dining to fuel to concerts
Team Member appreciation events
Quality healthcare and dental benefits
A robust 401k retirement plan
Dealer School
Finance Scholarship Program
Why You Will Appreciate Us:
At Turning Stone Enterprises, we prioritize the well-being and professional growth of our team members by offering an extensive array of benefits. From comprehensive medical, dental, and vision plans to a 401(k) and life insurance, we ensure your health and financial security. Our work-life balance support includes paid time off, paid holidays, and team member assistance programs. We're also committed to wellness, with various programs and an upcoming 5,000-square-foot onsite medical center.
With over 4,500 team members across Central New York, we focus on delivering exceptional experiences for both our guests and staff. Our resources include training programs, complimentary shuttles, and career development initiatives, helping you reach your professional goals. Whether you're starting your career or advancing it, join us for a rewarding journey of growth and success at Turning Stone Enterprises. We look forward to welcoming you to our team!
#LI-DNI
Location:
Sylvan Beach, New York, United States
Category:
Casino
reqId:
P-100620
widget:
Full Time
Previous job
Job Requirements
Starting Pay Rate: $18 hourly + tips
Full Time - Day/Swing shift available
Responsible for providing efficient service to all guests utilizing slot machines, and ensures machines are monitored on a continual basis for full capacity operation.
What you will do as a Slot Service Representative:
Demonstrates outstanding First with Our Guests service skills consistently meeting or exceeding guest expectations.
Continually educates and answers guests' questions about gaming machine functions and payouts; accurately informs guests of the benefits of the TS Rewards card and promotes the loyalty program.
Constantly display a poised, professional, smiling image.
Enthusiastically promotes departmental and property-wide promotions with all guests.
Promotes positive guest relations through prompt, courteous, and efficient service.
Consistently circulates in assigned areas to ensure that guests' needs are met and that the slot machines are functioning correctly; strives to respond to guest calls in prescribed timeframe.
Who We Are:
We are Turning Stone Enterprises, a dynamic organization with a diverse range of business operations. Among our prominent offerings is the Turning Stone Resort Casino, which has received the prestigious Best of New York Gaming Resort award for an impressive six consecutive years. Complementing this flagship property, we operate satellite casinos like YBR Casino & Sports Book, Point Place Casino, and The Lake House at Sylvan Beach. Beyond gaming and hospitality, our portfolio also includes convenience stores, three 18 hole PGA-level golf courses, and other unique ventures.
Work Experience
Work Experience
To be successful as a Slot Service Representative, you'll need:
A High School Diploma or High School Equivalency Diploma; required.
Previous experience in a guest service position; preferred
Previous experience working in with slots or basic playing knowledge; preferred.
Must possess basic math skills, previous money handling experience.
Must be able to speak and understand English.
Ability to stand/walk for long periods of time and lift up to 41 - 50 pounds.
What we value:
Positivity - Team members who are passionate to learn, energetic to hit the ground running and willing to grow in a professional, team-oriented environment with a focus on guest service.
Growth Opportunities - We offer a successful journey, including hands-on training and support to advance your career.
Empowerment - We believe in our team members. With learning opportunities, career growth potential and recognition of outstanding performance, we encourage our team to take pride in their work.
Benefits
Benefits
Why choose The Lake House?
Paid weekly
Variety of schedules
Paid time off
Tuition assistance
Career-building professional development
Discounts from dining to fuel to concerts
Team Member appreciation events
Quality healthcare and dental benefits
A robust 401k retirement plan
Dealer School
Finance Scholarship Program
Why You Will Appreciate Us:
At Turning Stone Enterprises, we prioritize the well-being and professional growth of our team members by offering an extensive array of benefits. From comprehensive medical, dental, and vision plans to a 401(k) and life insurance, we ensure your health and financial security. Our work-life balance support includes paid time off, paid holidays, and team member assistance programs. We're also committed to wellness, with various programs and an upcoming 5,000-square-foot onsite medical center.
With over 4,500 team members across Central New York, we focus on delivering exceptional experiences for both our guests and staff. Our resources include training programs, complimentary shuttles, and career development initiatives, helping you reach your professional goals. Whether you're starting your career or advancing it, join us for a rewarding journey of growth and success at Turning Stone Enterprises. We look forward to welcoming you to our team!
#LI-DNI
Job ID: 483931008
Originally Posted on: 7/3/2025
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