Front Desk Agent

  • OREGON EMPLOYMENT DEPARTMENT
  • Brookings, South Dakota
  • Full Time
Job Listing ID: 4300297 Job Title: Front Desk Agent

Application Deadline: Open Until FilledJob Location: Brookings

Date Posted: 06/27/2025Hours Worked Per Week: 25

Shift: Rotating Shift

Duration of Job: Either Full or Part Time, more than 6 months

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Job Summary: Job Summary:

We are looking for a friendly and customer-focused Front Desk Agent to provide excellent service to our guests. The ideal candidate should have strong communication, problem-solving, and conflict-resolution skills.

Key Responsibilities:

Check guests in and out by confirming reservations, assigning rooms, and issuing keys.

Handle guest requests and complaints promptly and professionally.

Manage cash drawer and process payments (room charges, cash, debit, or credit).

Keep the front desk area and lobby clean and organized.

Coordinate with housekeeping to ensure room readiness for guests.

Provide guests with directions and information about the property and local attractions.

Answer guest calls, messages, and process requests or concerns.

Run daily reports and ensure the accuracy of information.

Assist guests with special requests and ensure their satisfaction.

Follow all company policies, and safety procedures, and maintain confidentiality of guest information.

Requirements:

High school diploma or equivalent.

Strong communication and customer service skills.

Ability to work independently and handle stressful situations.

Proficiency in Windows operating systems and office software.

Ability to work well with others and develop positive working relationships.

Ability to lift to 50 pounds occasionally and 10 pounds frequently.

Job Classification: Hotel, Motel, and Resort Desk Clerks

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Driver License Information

Required: Non-Commercial Drivers License Preferred: Non-Commercial Drivers License

Compensation

Salary: $14.50 to $16.00 per Hour Depending on Experience, Negotiable

Job Requirements

Experience Required: None

Education Required: High School Diploma/GEDMinimum Age: 18

Gender: N/A

Employer Will Perform: Background Check , Drug Test , DMV records check
Job ID: 483932003
Originally Posted on: 7/3/2025

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