Receptionist (remote)

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Hours Mon-Fri, 6am-7pm MST

Sat & Sun, 6am-6pm MST 365 days

2024 SERVICE CENTER, LLC ALL RIGHTS RESERVED Privacy Policy\|Terms of

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Virtual O?ce Assistant Have you ever had your heater stop working and

couldnt get an HVAC company to answer their phone? Has your toilet

overflowed and you couldnt find a plumber available in the next few

weeks? Did you wish you had someone around to help and let you know

everything was going to be ok? THATS US! The Service Center started as

just an idea five years ago, and we\'ve watched it grow organically and

rapidly since then! It\'s an indescribable feeling watching our

clients\' small businesses grow and knowing we\'re a HUGE part of it.

Having a supportive and fun team environment is very important to us,

especially since we\'re all remote. Our vision is to create a

win-win-win environment, where our business grows with our clients\'

businesses, and our agents grow right alongside them. This position is

100% remote, including all training. If you\'re the right fit, we\'ll

invite you to shadow one of our agents for a half hour to get a

\'day-in-the-life\' view of what we do to make sure it\'s for you! To

sum it up, our jobs are to be the front desk ambassadors for our

clients. We answer their phones, use scripts to provide answers to

callers and book appointments for people looking for services. We are

the superheroes of the home and personal services industries! Well leave

you with a quote from one of our employees:

TSC is special because unlike some jobs when they say family environment

TSC really means that. I\'ve never laughed harder than I have with my

co-workers here. The supers also have an amazing support system. If

something goes wrong I know my supers and co-workers have my back. TSC

is a very special company, we are a team. Minimum Qualifications:

High School Diploma or GED Reside in the United States (unfortunately,

at this time, we are unable to hire in California or Oregon) Do not have

a second job Type at least 40 words per minute at 100% accuracy (test

yourself here!) Minimum of 25 hours per week (please do not apply if you

want to work less than 25 hours per week. Due to the variable nature of

our client\'s businesses, it would only set you up for failure to be so

far out of the loop) Comfortable navigating browser-based computer

applications, often multiple at a time while you\'re on the phone and

scheduling jobs for our clients (think carpet cleaners, handymen, and

HVAC companies) Friendly and personable in your human interactions,

whether it\'s a stranger or a longtime friend. We strive to think of

ourselves as sitting right in our client\'s office, representing them as

professionally and friendly as possible. If this is you, we can train

you on the computer stuff; your personality and engagement are far more

important to us Reliable, on time, and appreciate how great it feels to

watch your clients\' businesses grow Track record of positively

contributing to a non-chaotic work environment. A personal computer that

meets the following minimum requirements:

Windows 10 or 11 (Old Windows OSs, Macs, and Chromebooks are not

compatible with our phone software) 16GB RAM Intel Core i5-4440, CPU

2.10 GHz 2 monitors (we can provide additional monitors upon graduating

training) Hardwired internet connection of at least 40 MBPS with

unlimited data and no throttling (no mobile hotspots or satellite

internet)) Have a webcam plugged in and available to verify your

identity during interviews, training and employee 1:1s You will be

provided a headset upon hire

Job Duties:

Answer phones for (legitimate) small businesses, on average about 5-10

calls per hour Respond to leads to schedule appointments, quotes, and

estimates (no cold calling or collections) Use different types of

calendaring and customer-relationship management (CRM) software, such as

Housecall Pro, Acuity Scheduling, Markate and JobNimbus (training will

be provided) Able to multi-task between talking on the phone and typing

on the computer for efficient service Able to work in a fast-paced work

environment and take care of business Work directly with clients via

chat to implement changes to scripts, processes, and more, and send

funny gifs back and forth. Our clients are AWESOME Because we\'re a

remote company, ability to communicate transparently with management so

we can make sure you\'re happy too

Benefits:

Work in an environment surrounded by individuals who want to help others

and do just as much as you do Work from anywhere with an internet

connection We use proprietary noise-canceling software, so keep the

kiddos at home and stop worrying about daycare We start with Training

Phase 1, which gets you live on the phones and performing basic tasks,

at \$16 per hour. Training Phase 1 takes 2-4 weeks to complete. If you

choose to continue on to Training Phase 2, which surrounds logging into

customer CRMs and booking appointments, you\'ll be eligible for a wage

increase to \$17 per hour upon graduation. Training Phase 2 typically

takes one to two months to complete. We do thi