Part-time Rec Center Guest Services Attendant

The Guest Services Attendant is primarily responsible for assisting and directing guests or members who visit or call the Louisville Recreation/Senior Center. This position also requires knowledge of all program areas within the recreation division, or ability to learn, and great customer service skills.

This is a Part-time position.

Must be available to work nights and weekends.

We are currently looking for candidates who are available Monday-Thursdays 4-9pm, Fridays 4-7pm and weekends 7am- 5pm.

Applications will be reviewed as submitted and interviews scheduled until all positions are filled.

All initial communication regarding your application will come via email usually from ... or the recruiter. Please check your email messages frequently and your junk mail during the application process.

• Essential function is to greet and assist guests and members, and to provide exceptional guest service to all guests.
• Answer all incoming calls and provide appropriate information to callers.
• Manage Member Services tasks such as: check in patrons, process new memberships, pass renewals, process program registrations, apply payments, issue cash refunds.
• Monitor facility and locker rooms.
• Process monetary transactions using Rec Trac computer software.
• Enforce established rules, regulations, and enforce policies.
• Cash handling including daily transactions and cash drawer balancing. Handle and process payments with responsibility for assigned funds and receipts.
• Administers first aid, CPR and other medical attention as needed.
• Performs other duties as assigned.

The list above is intended to be illustrative of the responsibilities of the position and not all encompassing. Duties may change at any time.

• Minimum age requirement is 16 years of age.
• Experience in parks and recreation or health club employment is desirable.
• The position requires accountability for financial transactions and the ability to manage cash.
• Experience in over-the-counter and telephone customer service is required.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Strong customer service skills and ability to interact professionally with the public.
• Genuine enjoyment of helping and assisting people.
• Basic computer skills.
• Communicate professionally and effectively both verbally and in writing.
• Establish and maintain effective working relationships with fellow employees, guests and members.
• Must exhibit initiative and sound judgment skills.
• The position requires a working knowledge of clerical procedures, computers, Window based applications and professional telephone skills.
• Experience with computers and familiarity with RecTrac software is helpful.
• Representatives must be able to demonstrate good public relations skills and to reason and resolve conflicts effectively.
• Know or have the ability to become familiar with all program areas within the recreation division.
• Ability to recognize safety hazards and notify supervisors.
• Ability to provide guest service in a fast paced, chaotic environment.
• Ability to set up, maintain and tear down activity related equipment.

EQUAL OPPORTUNITY EMPLOYER The City of Louisville offers Equal Opportunity for employment and advancement to all qualified applicants and employees. It is the city's policy not to discriminate on the basis of race, religion, creed, sex, age, national origin, ancestry or disability unless related to a bona-fide occupation qualification. This policy applies to all aspects of employment and the provision of the municipal services. The Human Resources Director has been designated as the compliance coordinator for persons with disability seeking employment and will provide reasonable accommodations for testing and employment to qualified applicants.