Servers - Banquets

Job Overview

The purpose of this position is to interact with our guests and ensure they have a great experience when visiting an event at Double JJ Resort. Banquet Servers are responsible for positive guest interactions while serving guests in a friendly and efficient manner.

Banquet Servicer will follow through with the proper and timely set-up and execution of banquet events. Set up includes tables, chairs, stages, dance floors and audio visual equipment.

General Responsibilities

• Review Banquet Event Orders (BEOs) at the beginning of each shift to ensure room are set as contracted. Confirm and setup A/V equipment needs to contract for the event.
• Prepare rooms for use; adjusting lights, sound volumes, and temperature as needed for before guests arrive.
• Be in communication with the lead catering staff regarding any special needs.
• Assist in ensuring that the events are on time. Make adjustments as needed and relay that information to the appropriate personnel.
• Maintain high standards of safety and cleanliness in all areas of the Conference Center.
• Communicate any areas of need, problems, and concerns from guest to Banquet Manager.
• If no upcoming events, have rooms in a readiness position for any possible site inspections. Ensure that meeting rooms are re-set for next event contract if it is within one day of previous event.
• Keep inventory of all Conference Center equipment in order and stored in their appropriate areas.
• Work with Guest Services to transport any and all items needed for an outdoor event not within the Conference Center and tent areas.
• Provide all group guests with a lasting experience of the resort with intent for return business
• Maintaining proper dining experience, delivering items, fulfilling customer needs, removing courses, replenishing utensils, refilling glasses.
• Delivering alcoholic and non-alcoholic drinks for service to your customers table.
• Properly open and pour wine at the tableside.
• Performing basic cleaning tasks as needed or directed by supervisor.
• Adhere to grooming and appearance standards consistently.
• Understands and can communicate products and services available at the resort.

Job Qualifications

Education:

• High school diploma or equivalent preferred.

Experience:

• Previous serving experience preferred.
• Excellent oral communication skills required.
• Positive interpersonal skills required.

Physical Requirements/Work Conditions

• Frequently lifts/carries up to 25 lbs
• Occasionally lifts/carries up to 50 lbs
• May be indoor or outdoor setting depending on outlet
• Varied weather conditions are expected
• Varying schedule to include evenings, holidays and extended hours as business dictates