Greeter Customer Service Spec-Patient Registration

You belong at Union!

The Greeter Customer Service Specialist – Patient Registration plays a key role in providing the highest quality of patient care while the patient at Union Health.
The Patient Registration team plays an integral role by managing the hospital’s database, updating patient’s information, confirming insurance details, taking calls, responding to patients’ inquiries and concerns, and assuring that services are provided within professional standards and organizational policies to assist patients who lean on the Patient Registration team for answers.

Join us as we provide compassionate service and high-quality care to the Wabash Valley Communities. We are committed to helping you find a role that recognizes your interests, expertise, and talent and helping you achieve your long-term career goals and aspirations. At Union, you’ll experience an inclusive environment in which you are empowered to be your best self every day.

In addition to competitive pay, Union co-workers enjoy:

• Part-time and Full-time schedules
• Comprehensive Benefits
• Paid Time Off starting day one.
• Tuition reimbursement up to $5,250 each year.
• Career Paths
• Success Sharing
• 403b Retirement Employer Match.
• Much More!

Be part of an organization that is dedicated to your work-life balance, career, growth, and development. Union Health, U Matter and U Belong .

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Greeter Customer Service Specialist-Patient Registration Details

Essential Job Duties:

• Greet every individual with a warm and welcome smile, providing a friendly and compassionate environment. Using, "Welcome to Union Hospital" as the greeting. BE THE FACE OF THE HOSPITAL.
• Assess and identify the patient's needs, and provide appropriate guidance and/or assistance with transporting patients to the point of service.
• Provides and assists with wheelchairs for those with limited mobility.
• Ability to recognize an unstable patient and react appropriately.
• Demonstrates excellent interpersonal communication skills.
• Wear name badge in a visible spot - either clipped to a lapel or on a lanyard.
• Participates with co-workers in necessary "hands off" communication of our patients and families.
• Demonstrates ability to manage multiple priorities, makes independent judgements, and asks for assistance in unusual situations.
• Is sensitive to the socio-economic, cultural, and special needs of patients.
• Ability to learn the physical layout of the Hospital and assist visitors and patients with directions.
• Refrain from any activity that would appear as negative and not engaged. Example: casual conversation with co-workers, eating/drinking in area, use of cell phone/texting.
• Dress conservatively and professionally as per Union Hospital Dress code policy.

Education, Training & Experience

a High School diploma or equivalent
a 2 years of customer service experience

Please note that the salary information provided on the career site for this position opening may not necessarily reflect the accurate compensation associated with the role.
We encourage candidates to inquire further and engage in direct communication with Union Health for comprehensive salary details.

As an EOE/AA employer, Union Hospital, Inc. will not discriminate in its employment practices due to an applicant's age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran or disability status.