Host

Officina [oh fee she nah], or workshop, is an Italian-inspired culinary collective from Chef Nicholas Stefanelli of Michelin-star Masseria. Officina is the realization of Chef Stefanelli's career-long dream to bring the very best of Italian gastronomy together under one roof.

In terms of both cuisine and service, our standards are high and so are those of our guests.

We offer our family a healthy work-life balance, benefits, and an enriching work environment. We invite you to join our growing creative and passionate team of hospitality professionals at Creative Food Group.

Requirements

*Minimum of 2 years hosting

*18 years or older

*Excellent customer service skills

*Experience working with reservation system(s)

Preferred Qualifications

*High School Diploma or equivalent

What we expect from you

*Ability to act with integrity, honesty, and knowledge that promote the culture, values, and mission of Officina *Willingness to work and learn in a team environment

*A passion for food services

*Ability to adapt and make decisions quickly in a fast paced environment

*Maintain a positive and professional attitude with the team(s)

*Strive to present the best products

*Contribute to weekly staff education meetings

Key Responsibilities

*Greeting every guest as they enter the restaurant

*Offer assistance to our guests with coats, bags, strollers, etc.

*Accommodating guest requests to best of ability

*Give warm farewell to every guest as they leave the restaurant

*Immediately notifying management of any guest complaints, including any interactions with a guest that causes the host to believe the guest is not 100% happy with their visit

*Answering phones in a professional and polite manner, taking reservations, accommodating guest requests, and answering any questions

*Offering the best as possible customer service

*Handling Tock (reservation system) to make guests check-in and seating as smooth as possible

*Maintaining updated table information on Tock

*Let events team know about any necessary information/inquiries

*Conveying all appropriate guest information to managers, staff, and chef (VIPs, special occasions, events, special requests)

*Quoting accurate wait times for walk-in guests

*Maintaining a clean and orderly host station and entrance area

*Helping with other side work as needed

Physical Requirements

*Ability to stand and walk for extended periods of time

*All employees are to maintain a neat and well-groomed appearance (specifics will be provided)