Runner/Busser

[Hotel Descriptor]

Job Summary:

The Runner/Busser is a versatile role responsible for ensuring the dining area is clean, organized, and well-prepared while also delivering food and beverages from the kitchen to the table. You will assist in clearing tables, resetting them for new guests, and ensuring food is delivered promptly and accurately. This role requires teamwork, attention to detail, and the ability to work efficiently in a fast-paced environment to provide an exceptional dining experience for guests.

Essential Job Duties and Responsibilities

• Food & Beverage Delivery:
• Transport food and beverages from the kitchen to the dining area in a timely and efficient manner, ensuring the accuracy of orders.
• Double-check orders to ensure that all items are delivered correctly and meet guest specifications, including special requests or dietary preferences.
• Serve food with attention to detail, ensuring proper plating and garnish as required by restaurant standards.
• Assist servers in delivering additional items such as drinks, side dishes, and condiments to the table as needed.
• Communicate with the kitchen and front-of-house staff to ensure smooth service, particularly during busy meal periods.
• Table Maintenance & Cleanliness:
• Clear tables promptly after guests finish their meals, removing all used dishes, glassware, and utensils.
• Reset tables efficiently, ensuring each table is equipped with clean silverware, plates, glassware, napkins, and condiments.
• Maintain cleanliness in the dining area, including wiping down tables, chairs, and booths between seatings.
• Regularly clean and sanitize high-touch areas like menus, condiment holders, and service stations.
• Assist with maintaining the overall cleanliness of the restaurant, including the floor, restrooms, and dining areas.
• Collaboration & Team Support:
• Work closely with servers, kitchen staff, and other team members to ensure smooth and efficient service throughout the shift.
• Assist in the opening and closing duties of the restaurant, ensuring tasks are completed properly and the restaurant is fully prepared for service.
• Help train new busser/runners by sharing knowledge of procedures, guest service expectations, and restaurant standards.
• Safety & Sanitation Standards:
• Follow all health and safety guidelines for food handling and cleanliness, ensuring a safe environment for guests and staff.
• Clean trays, carts, and equipment as needed to ensure sanitation standards are maintained.
• Assist with restocking supplies and managing inventory, including napkins, silverware, and glassware.

Education and/or Experience

• High school diploma or equivalent preferred.
• Previous experience in a food service or hospitality role, such as a busser or runner, is a plus but not required.
• Knowledge of basic food safety procedures is preferred.

Skills/Specialized Knowledge

• Strong communication skills to interact with guests and team members in a friendly and professional manner.
• Ability to multitask effectively in a fast-paced environment while maintaining high standards of service.
• Strong attention to detail, particularly when ensuring the accuracy of orders and maintaining cleanliness.
• Team-oriented with the ability to support colleagues in a collaborative and efficient manner.

Physical Demands

• Ability to stand, walk, and move around the restaurant for extended periods of time.
• Ability to lift and carry food, trays, and beverage items weighing up to 25 pounds.
• Ability to bend, stoop, and reach to deliver food and restock supplies when necessary.
• Ability to work in a high-energy, fast-paced environment during peak times.

Company Overview

Proper Hospitality is made up of a diverse group of passionate individuals who share a common love for hotels and the art of hospitality. Our philosophy is simple: There is a right way to do things and anything less just isn't proper. We are seeking out the best of the best from inside and outside of the industry to work alongside us as we grow a new kind of lifestyle Hospitality Company inspired by a centuries-old tradition. The work is challenging and fast-paced but rewarding above all.

Proper Hospitality provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender, gender identity or expression, genetics, or any other federal/state protected category.

Proper Hospitality will consider qualified applicants with criminal histories in a manner consistent with local Fair Chance Hiring Ordinances.