Customer Experience Representative

Main Responsibilities:

Process customer inquiries and identify issues; resolve them in a timely and efficient manner

Professionally interact with customers via email addressing all concerns and promoting customer satisfaction

Investigate individual orders and find the appropriate solution based on the severity of the issue and best practices

Accurately and consistently document key data points from each ticket to maintain comprehensive reporting

Escalate tickets to the appropriate teams when necessary

Communicate cross-departmentally on unique requests to seek out answers

Qualifications:

Associates degree required

Passion and enthusiasm for customer service

Strong written and verbal communication skills

Ability to multitask and prioritize

Strong knowledge of Microsoft word & Chrome