Front Desk Representative - MGM Springfield

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

We invite you to be a part of our dynamic team at MGM Springfield as a Front Desk Representative , where you'll have the opportunity to greet and engage with guests, ensuring their stay is unforgettable. By recognizing their individual stories and needs, you will play a vital role in crafting memorable experiences that leave a lasting impression. Join us in creating WOW moments that our guests will cherish long after they leave!

STARTING PAY: $18.20 per hour

THE DAY-TO-DAY:

• Welcome guests to the property and the MGM Resorts family by providing memorable service, anticipating guest needs and responding to and resolving any guest complaints in alignment with S.H.O.W. Service Basics
• Deliver a seamless and professional experience managing early and late property arrivals/departures and walkins and all other tasks associated with guest room checkins and checkouts
• Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures
• Control and issue keys while promoting security, privacy, and confidentiality of all guests while providing a relaxing and hasslefree experience from start to finish

THE IDEAL CANDIDATE:

• Able to effectively communicate in English, in both written and verbal forms
• Proficiency of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machine
• Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts
• Maintain a professional, neat and wellgroomed appearance adhering to company standards
• Has a h igh school diploma, GED or equivalent

PERKS & BENEFITS:

• Free meals in our employee dining room.
• Free parking on and off shift.
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.

VIEW JOB DESCRIPTION:

Are you ready to JOIN THE SHOW ? Apply today!