Food & Beverage Manager

JOB SUMMARY

The Food & Beverage Manager is responsible for supervising all aspects of restaurant operations to uphold top-tier food quality, service, and customer satisfaction. This position calls for a dynamic individual who is enthusiastic about hospitality, a customer-first mindset and can effectively lead and inspire the restaurant team.

QUALIFICATION STANDARDS

General Requirements:

• Proven experience as a restaurant manager or in a similar hospitality management role
• Passion for excellence and great enthusiasm in providing exceptional service standards
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner throughout the hotel.
• Must be effective at listening to, understanding, and clarifying concerns raised by guests and employees
• Must be able to multitask, detailed orientated, and prioritize departmental functions to meet deadlines
• Always maintain a warm and friendly demeanor
• Computer and POS literacy

DUTIES & FUNCTIONS

Fundamental Requirements:

• At all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
• Oversee the daily operations of the restaurant, ensuring smooth and efficient service
• Oversee the Host department, including scheduling, hiring, training, issuing disciplinary action
• Oversee the food and beverage side of Sunset Provisions, including scheduling, inventory, training, ordering
• Assist with inventory control management and month end reports
• Assist with processing and receiving orders from all outlets
• Assist with covering associate call outs
• Promote a welcoming environment that enhance the guest dining experience
• Planning and executing effective training programs for new and existing staff
• Enforcing proper handling procedures to minimize breakage and waste of china, glassware, and food items, and conducting regular inventories of dining supplies
• Maintaining the cleanliness and functionality of all food and beverage equipment and facilities
• Reviewing and approving employee payroll
• Providing floor coverage as Manager on Duty
• Cultivating a positive team environment by recognizing and praising performance, providing feedback for improvement, and promoting peer appreciation
• Establishing and maintaining a database to track employee challenges, coaching discussions and disciplinary actions as necessary
• Conducting ongoing professional development and training initiatives
• Enforcing employee dress code policies including proper uniforms and name tags
• Training staff on elevated service standards and ensuring alignment with the company's culture and professional standards
• Collaborating across departments to develop and implement interdepartmental procedures
• Participating in Kaimana Beach Hotel management training and leading emergency procedures
• Ensure compliance with SOP’s in all outlets
• Ensure compliance with requisition procedures
• Ensuring compliance with local liquor laws, health and safety regulations, energy management practices, preventive maintenance protocols, and other standards to maintain consistency in operations.
• Other duties as assigned.