WIN Job Center Receptionist

WIN Job Center Receptionist Job Description: This position includes a variety of tasks involving the day-to-day operations of the WIN Job Center. This position will provide a professional and welcoming environment for clients who enter the center and who call for assistance. The Receptionist will report to the Jackson WIN Center Director. All Hinds Community College employees must commit to the Caring Campus approach to student engagement and daily apply these general behavioral objectives: listen to student questions and concerns with a positive attitude and make meaningful connections with students. GENERAL STATEMENT OF THE FUNCTION This position includes a variety of tasks involving the day-to-day operations of the WIN Job Center. This position will provide a professional and welcoming environment for clients who enter the center and who call for assistance. The Receptionist will report to the Jackson WIN Center Director. All Hinds Community College employees must commit to the Caring Campus approach to student engagement and daily apply these general behavioral objectives: listen to student questions and concerns with a positive attitude and make meaningful connections with students. QUALIFICATIONS REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION AND/OR EXPERIENCE High School diploma or equivalency (HSE); and at least one year related experience and/or training; or equivalent combination of education and experience. ESSENTIAL DUTIES AND RESPONSIBILITIES Answer telephone, triage needs and direct calls to appropriate staff. Take messages as needed and send to appropriate staff. Check and respond to voice messages in a timely manner (the same day). Greet customers, students and guests, triage needs and communicate those needs to the appropriate partner staff. Create a contagious atmosphere of excellent customer service. Any clerical duties as assigned by Center Director. Other duties as assigned. Maintain knowledge of diversity-related issues, legislation, and best practices. SUPERVISORY RESPONSIBILITIES: None PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hand to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee frequently is required to stand, walk, sit, taste and smell. The employee is frequently required to sit. The employee is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate, and the employee is occasionally required to perform job responsibilities in the outdoors and off site. We promote a culture of inclusion for all employees that respects individual strengths, ideas, and capabilities. We believe that our differences enable us to make better decisions, drive innovation, and deliver better results. Mission Hinds Community College is committed to moving people and communities forward by helping develop their purpose, passion and profession. Vision Hinds Community College will be a catalyst to create a competitive economy and a compelling culture for Mississippi. Values Hinds Community College aspires to the following IDEALS: Integrity Diversity Excellence Accountability Leadership Stewardship In compliance with Title VI of the Civil Rights Act of 1964, Title IX, Education Amendments of 1972 of the Higher Education Act, Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act of 1990 and other applicable Federal and State Acts, Hinds Community College offers equal education and employment opportunities and does not discriminate on the basis of race, color, national origin, religion, sex, age, disability or veteran status in its educational programs and activities. We recognize our responsibility to provide an open and welcoming environment that fosters a culture of diversity, equity, and inclusion for employees and students to collaboratively learn, work and serve our communities. The following have been designated to handle inquiries regarding these policies: EEOC Compliance: The Office of Human Resources Box 1100 Raymond MS 39154; Phone: ... or Email: .... Title IX: Associate Vice President Student Services, Title IX Coordinator Box 1100 Raymond MS 39154; Phone: ... or Email: .... Full Time/Part Time: Full time Position Type: 12 Month 260 Days Job Classification: WIN Scheduled Hours: 40 It is our goal as an employer to provide a good place in which to work with pleasant working conditions, job satisfaction and opportunities for self-improvement and advancement. We strive to develop programs which utilize available technological resources to facilitate employment functions and provide more efficient services to the college community.