Customer Service Associate - Call Center

Title: Customer Service Associate - Call Center Location: Pennsauken, NJ 08109 Pay Rate: $20/hr Schedule/Hours: Monday to Friday, 8:00 AM - 4:30 PM Duration: Full-time Direct Hire Responsibilities: Respond promptly and professionally to all incoming customer inquiries via phone or email regarding products or services. Attract prospective customers by answering product questions and suggesting additional information about products and services offered by the company. Resolve customer complaints by conducting independent analysis to determine the cause, provide solutions, expedite corrections, and follow up on customer satisfaction. Ensure that customers feel supported and valued by providing ongoing, clear, concise, and professional communication via phone and/or email to address their needs, complaints, or issues. Learn and maintain updated knowledge of the company's products, services, and policies to effectively assist the customer base. Assist in managing customer records by updating account information as needed. Understand and strive to meet or exceed call center metrics. Adhere to all company policies and procedures. Complete other projects and tasks as assigned by the leadership team. Skills/Requirements: Experience: Call Center: 2 years (Preferred) Customer service: 2 years (Preferred) Problem-solving skills. Strong listening and communication skills. Eagerness to learn and apply learned knowledge. Detail-oriented, organized, and punctual. Positive attitude, interpersonal skills, and professional work image. Ability to multi-task, prioritize, and manage time effectively. Must be capable of working in a team environment, cooperating with leadership, and communicating with other team members. Ability to adapt to changing priorities and tight deadlines, taking ownership and accountability for issue resolution. Self-motivated and determined individual with a desire to succeed. Education: High school diploma or equivalent required.