Front Desk Manager
- Sheraton Pittsburgh Hotel at Station Square
- Pittsburgh, Pennsylvania
- Full Time
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Front Desk Manager
Sheraton Pittsburgh Hotel at Station Square
300 W Station Square Drive
Pittsburgh, PA 15219
Hotel with 399 Rooms
Managed By Driftwood Hospitality Management
Full-Time
Job Title: Front Desk Manager
Department:Front Office/Front Desk Reports to: General Manager / Director Of Front Office Location: Sheraton Station Square Supervises: Concierge, Front Desk Agents, Front Desk Supervisors and Hotel Operations.
Job Summary:
The Front Desk Manager is responsible for overseeing all front office operations to ensure exceptional guest service and smooth daily operations. This includes the front desk, guest services, and concierge. The role requires strong leadership, excellent communication, and a commitment to guest satisfaction. This position works closely with other department heads to support hotel operations and maintain service standards.
Key Responsibilities:
Lead, manage, and train the front office team to deliver outstanding guest service.
Ensure efficient check-in/check-out procedures and handling of guest requests.
Monitor and improve guest satisfaction scores (e.g., through feedback, surveys, online reviews).
Collaborate with Revenue Management and Reservations to maximize occupancy and revenue.
Marriott required operations: GXP; Chats.
Oversee scheduling, payroll, and budgeting for the Front Office department.
Ensure compliance with all hotel policies, brand standards, and local laws.
Maintain high levels of cleanliness, organization, and hospitality in all guest-facing areas.
Implement standard operating procedures and ensure they are followed consistently.
Act as Manager on Duty (MOD) as required, overseeing hotel-wide operations.
Qualifications:
Minimum 1 to 3 years of progressive hotel experience, with at least 1 years in a leadership role.
Strong leadership and interpersonal skills.
Excellent problem-solving and conflict-resolution abilities.
Proficiency in property management systems (e.g., Lightspeed MARSHA etc.).
Knowledge of budgeting, payroll, and revenue management principles.
Flexibility to work evenings, weekends, and holidays as needed.
Key Competencies:
Guest-first mindset
Leadership and team development
Attention to detail
Effective communication
Time management
Financial acumen
Benefits
401(k)
Dental insurance
Disability insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid time off
Vision insurance
Room Discounts
Employee Food and Beverage Discounts
EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.
Posted July 1, 2025
18
Sheraton Pittsburgh Hotel at Station Square
Comfort awaits in our downtown Pittsburgh hotel rooms
From the moment you walk into the newly renovated Sheraton Pittsburgh Hotel at Station Square, you'll be pleasantly surprised by a perfect blend of comfort and style to elevate your stay. Be inspired in one of our waterfront Pittsburgh hotel suites or settle in for a delicious meal with friends at our unique dining space, The Factory South Shore, a top restaurant in Station Square Pittsburgh, which is the city's premier entertainment destination. We invite you to experience it with a short walk, there is also an ample on-site parking available. Take advantage of our 23 downtown Pittsburgh event venues to strategize with co-workers and connect with clients or set up at one of our workstations right out of your hotel suite. Celebrate your downtown Pittsburgh wedding ceremony, reception, or banquet to the fullest in our largest venue: the Grand Station Ballroom. Whether visiting for business or pleasure, Sheraton Pittsburgh Hotel at Station Square will meet your needs the second you step through the door.
Toggle navigation
Espanol Francais
Employer Login
Browse Jobs
Post a Job
Log In or Join
Search 8,179 current hospitality jobs
what
where
Front Desk Manager
Sheraton Pittsburgh Hotel at Station Square
300 W Station Square Drive
Pittsburgh, PA 15219
Hotel with 399 Rooms
Managed By Driftwood Hospitality Management
Full-Time
Job Title: Front Desk Manager
Department:Front Office/Front Desk Reports to: General Manager / Director Of Front Office Location: Sheraton Station Square Supervises: Concierge, Front Desk Agents, Front Desk Supervisors and Hotel Operations.
Job Summary:
The Front Desk Manager is responsible for overseeing all front office operations to ensure exceptional guest service and smooth daily operations. This includes the front desk, guest services, and concierge. The role requires strong leadership, excellent communication, and a commitment to guest satisfaction. This position works closely with other department heads to support hotel operations and maintain service standards.
Key Responsibilities:
Lead, manage, and train the front office team to deliver outstanding guest service.
Ensure efficient check-in/check-out procedures and handling of guest requests.
Monitor and improve guest satisfaction scores (e.g., through feedback, surveys, online reviews).
Collaborate with Revenue Management and Reservations to maximize occupancy and revenue.
Marriott required operations: GXP; Chats.
Oversee scheduling, payroll, and budgeting for the Front Office department.
Ensure compliance with all hotel policies, brand standards, and local laws.
Maintain high levels of cleanliness, organization, and hospitality in all guest-facing areas.
Implement standard operating procedures and ensure they are followed consistently.
Act as Manager on Duty (MOD) as required, overseeing hotel-wide operations.
Qualifications:
Minimum 1 to 3 years of progressive hotel experience, with at least 1 years in a leadership role.
Strong leadership and interpersonal skills.
Excellent problem-solving and conflict-resolution abilities.
Proficiency in property management systems (e.g., Lightspeed MARSHA etc.).
Knowledge of budgeting, payroll, and revenue management principles.
Flexibility to work evenings, weekends, and holidays as needed.
Key Competencies:
Guest-first mindset
Leadership and team development
Attention to detail
Effective communication
Time management
Financial acumen
Benefits
401(k)
Dental insurance
Disability insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid time off
Vision insurance
Room Discounts
Employee Food and Beverage Discounts
EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.
Posted July 1, 2025
18
Sheraton Pittsburgh Hotel at Station Square
Comfort awaits in our downtown Pittsburgh hotel rooms
From the moment you walk into the newly renovated Sheraton Pittsburgh Hotel at Station Square, you'll be pleasantly surprised by a perfect blend of comfort and style to elevate your stay. Be inspired in one of our waterfront Pittsburgh hotel suites or settle in for a delicious meal with friends at our unique dining space, The Factory South Shore, a top restaurant in Station Square Pittsburgh, which is the city's premier entertainment destination. We invite you to experience it with a short walk, there is also an ample on-site parking available. Take advantage of our 23 downtown Pittsburgh event venues to strategize with co-workers and connect with clients or set up at one of our workstations right out of your hotel suite. Celebrate your downtown Pittsburgh wedding ceremony, reception, or banquet to the fullest in our largest venue: the Grand Station Ballroom. Whether visiting for business or pleasure, Sheraton Pittsburgh Hotel at Station Square will meet your needs the second you step through the door.
Job ID: 484077091
Originally Posted on: 7/4/2025
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