Guest Experience Manager

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Here at Palm Beach Island's only Five-Star, Five-Diamond resort, the feel is timeless, charming, and intimately connected to our private beachfront just steps beyond our front door. Every detail and memorable experience tells the story of the warmth and spirit of our iconic island. Dining at Four Seasons Resort Palm Beach is an experience in and of itself, with inspiration drawing from a Michelin star collaboration and the local elements. The crowning jewel of the Resort is Florie's, the only restaurant and bar in the United States in partnership with Mauro Colagreco, recently recognized as Best of the Best in The World's 50 Best Restaurant awards. Write the next chapter of your career in an authentic Palm Beach paradise. Four Seasons Resort Palm Beach is looking for an Guest Experience Manager. Don't miss this unique opportunity to be part of our award winning team, while beginning your career with the world's leading luxury hotel company! The Guest Experience Manager is responsible for monitoring guest satisfaction and recommending approaches that can be implemented to better serve our guests. The core competencies required to perform the duties of the Guest Experience Manager include outstanding leadership, effective communication, strong interpersonal and guest service skills, as well as the skill to possess advanced knowledge of Four Seasons' products and service What you will do Deliver a customized, memorable, and unique experience to Resort guests and Endless Summer members. Personalizing the service and improving guest loyalty, this position will consistently focus upon developing new ways to improve the Guest Experience. Manage and isolate specific VIP guests pre-arrival, while in house, and post-stay Connect with each glitch guest to ensure full resolution while the guest is on property Trace and write cards for VIP arrivals Coordinate guest experience of VIP guests while on property by communicating with all operational departments in the Resort (Housekeeping, Pool & Beach, F&B Outlets, Spa) Meet and greet all curbside and limousine arrivals throughout the day Manage queue rooms Reach out to VIP guests prior to arrival to introduce the yourself and confirm transportation and offer to set up itinerary items while in house to personalize their stay Attend Morning Operations Meeting and speak regarding each VIP arrival and the purpose of their stay Act as point person for communication of the guest experience for VIP guests Oversee Kids for All Seasons operations, working directly with KFAS Manager for programming Oversee Guest Experience through Concierge functions Expect to work weekends and holidays based on occupancy levels Ability to cover Resort Assistant Manager shifts as business requires What you bring Reading, writing and oral proficiency in the English language. Previous operational management experience in the Rooms or Food & Beverage Divisions. At least two years with Four Seasons Hotels & Resorts, preferably in a front of house position Bachelor's Degree Effective communication, strong interpersonal and guest service skills, as well as the skill to possess advanced knowledge of Four Seasons' products and services. Travel required Minimal; to provide assistance to other Four Seasons Hotels. Hours required: Ten-hour shift; scheduled days and times may varies based on need What we offer: Competitive Salary, wages, and a comprehensive benefits package Excellent Training and Development opportunities Complimentary Accommodation at other Four Seasons Hotels and Resort Complimentary Dry Cleaning for Employee Uniforms Complimentary Employee Meals 401(k) Retirement Plan Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.