Seasonal Tasting Room Associate/Server

Seasonal Tasting Room Associate/Server Brooks Wine Amity, OR Job Details Temporary | Part-time | Full-time Estimated: $32.1K - $37.3K a year 3 days ago Benefits Paid training Employee discount Paid sick time Qualifications Serving Wine knowledge Customer service Slack 2 years Restaurant experience Communication skills Entry level Full Job Description ESSENTIAL DUTIES AND RESPONSIBILITIES: The following reflects the essential functions for this job. Other tasks may be assigned from time to time. Duties include, but are not limited to: Greet all visitors with enthusiasm and within one minute of arrival Lead guests through wine tasting flights while educating them about the winery story, wines, commitments, events, wine club and other offerings Ensure a fun and memorable customer experience Developing relationships with guests to convert into Wine Club members Effectively sell wine, with the ability to up-sell Set up / breaking down all indoor and outdoor tasting room spaces Open and verify condition of wines, decanting when appropriate Stock wine and merchandise on Tasting Room floor and store rooms Perform sales transactions for food and wine and for carry-out and shipping orders Maintain clean and organized guest spaces at all times Provide warm, engaging and professional customer service with the ability to develop rapport with customers Conduct Winery Tours in a professional, engaging and informative manner Provide exceptional service and go the extra mile for all guests Represent the winery at outside functions when necessary Quickly recognize the signs that a guest should not be served alcohol, take appropriate action to professionally address. Behave in a professional and mature manner at all times EXPECTATIONS AND OTHER REQUIREMENTS: Must have excellent knowledge of wine and food with enthusiasm and continually learn new information and share Excellent written and verbal communication skills (via telephone, e-mail, slack app, and face-to-face) are required Enthusiastic, passionate and dynamic communication style Comfortable speaking in front of people Self-aware, able to work independently, and driven to make a difference Must have a positive attitude and outlook with the ability to work within a team atmosphere Must remain calm under pressure Must be able to work a flexible schedule including weekends Must be 21 years of age Must be able to lift 40 lbs. and pass a physical exam and pass a drug test Must be able to work in a standing position for long periods of time Must be able to work in a fast paced hospitality environment Must be able to work in a team environment Brooks is a family owned winery that began in 1998. Our model is different than most tasting rooms as we offer table side service, glasses and bottles of wine as well as a full menu of food to compliment the wine. We are the only winery to be a Certified B Corporation, Demeter Certified for Biodynamics and a Member of 1% For The Planet. Brooks is a fast paced, busy tasting room. Requirements: At least 2 years of restaurant serving and/or tasting room experience. Wine knowledge is a plus. Wine certification a plus. Proficiency is TOCK and Commerce 7 a plus. Job Types: Full-time, Part-time, Temporary Benefits: Employee discount Paid sick time Paid training Shift: 8 hour shift Day shift Work Location: In person