Medical Receptionist

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**Job Description (Summary):**

To accurately check patients in and out by verifying insurance,

collecting payments, and maintaining patient records and accounts.

Maintain patient flow. Provide positive patient relations.

**Essential Duties and Responsibilities:**

- **Prepare The Clinic For Opening Each Day By:**

- Being at work 15 minutes before you are scheduled

- reviewing the facility

- turning phones back to on

- turn \"open sign on

- turn TV on

- cleaning lobby and work area

- restocking bathroom supplies

- opening all computer systems applications

- preparing new patient registration packets and required

documents

- Receiving and sorting faxes and distributing accordingly to

where they belong

- Turn outside signs (Road and building) on

- Greet patients, provide patients initial paperwork, and obtain

copies of insurance and identification cards.

- Register patients, update patient records, and verify insurance

accurately and timely

- Determine, collect and process patient payments and address

collection and billing issues

- Obtain consent to social marketing and reviews communications\

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- **Discharge Patients Accurately And Timely By:**

- collecting balances Make sure all the charges for FFS patients

are complete before letting patient go

- providing patient documentation

- following discharge procedures\

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- **Follow Company Procedures Related To Workers\' Compensation

Patients:**

- Verify WC visit authorization

- Frist report of injury

- Follow-up work comp visit\

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- **Follow Company Procedure Related To Occupational Medicine

Patients:**

- Perform Drug Screens

- Perform BAT Screens

- Be ready for pick up couriers\

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- **Complete Closing Procedures By:**

- preparing closing documentation

- scanning required reports

- Balance daily patient charges (cash, check, credit cards)

against system reports

- Taking trash out

- making sure all doors are locked and no patient is in the

facility before you leave

- doors should not be locked before 7:55 PM unless authorized by

Mansoor, Dr. Mansoor, or Tahir

- Maintain complete and accurate documentation, after initial

registration go back to the record and make sure the record is

complete

- Respond promptly to customer needs, provide excellent customer

service, assist patients with follow-up appointments, and fulfill

medical documentation requests\

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- **Follow Correct Telephone Communication Procedures And Protocols:**

- Follow HIPAA

- No medical advice can\'t tell you if you should come or not to

the clinic

- Patient was seen today and have a question send to back

- No patient should be allowed to talk to the provider unless

alerted by the provider

- You are not authorize to confirm any order for anything scam

calls

- Courtesy calls take message and let me know

**Cell Phone Policy:**

- Privacy And Conversations About Patients

- Conversation With Patient And About Patients

**Trainings**

DocuTap Front Desk:

- DocuTap Community Account

- Blood Borne Pathogens

- Hazards Communication

- HIPAA Compliance

- Health Insurance Terminology