L&I Customer Service Specialist 2 (Bilingual Preferred-Spanish/Mixteco

Our Mission: Keep Washington Safe and Working!

At Labor & Industries (L&I) , were on a mission to support the safety and well-being of Washingtons workers. And guess what? We need YOU to be a part of that mission!

If youre someone who enjoys making a positive impact, solving problems, and helping others, then our Customer Service Specialist 2 - Preferred Spanish and/or Mixteco Bilingual role is just the opportunity youve been looking for! This position is a full-time position with flexible work options plus 5% pay increase for bilingual skills. The expected time spent in-office will be Monday through Friday with one telework day. Based on business needs telework days may change. The assigned duty station for this position is Mount Vernon , Washington.

If youre ready to take on an exciting role that combines customer service, problem-solving, and making an impact on Washingtons workforce, wed love to hear from you! Apply now and lets get started on this journey together!

Whats in it for YOU?

• Make a Difference : Your work will contribute to the safety, economic well-being, and success of Washingtons workers. Your role will directly impact real people!
• Work-Life Balance : Depending on business needs, you may be eligible for telework or flexible schedule options after your probation period.
• Competitive Pay : Your bilingual skills matter, and we reward them with a 5% increase in pay!
• Generous Benefits : From medical coverage to retirement plans, weve got you covered. Plus, enjoy generous vacation time to recharge and grow.
• Great Team Culture : We believe in diversity, respect, and creating a workplace where everyones voice is heard. Join a team thats passionate about service and learning!
• Opportunity for Growth : Whether it's mastering new programs or advancing your career, well provide ongoing training and development opportunities.

What youll be doing:

Get ready for a role where every day brings new challenges and opportunities to make a real impact! As a key part of our team, youll:

• Serving our community : Provide exceptional customer service in both Spanish/Mixteco and English at the front counter, on the phone, and online. Youll be the go-to person for questions about L&I services and other state programs.
• Problem-Solving Hero: Help customers navigate complex processes by explaining rules, procedures, and eligibility requirements clearly and with empathy.
• Supporting Workers & Employers: Assist with things like processing contractor registrations and licensing applications, helping customers purchase electrical or elevator permits, acting as a crucial liaison between injured workers, employers, attorneys, and claims management teams, processing wage complaints, and more. Youll help resolve complaints and ensure that everyone gets the best service possible.
• Handling Money like a Pro: Youll process payments, ensure proper data entry, and manage financial transactions with care and accuracy.
• Break Language Barriers: Utilize telephonic interpretive services to assist customers with limited English proficiency, making sure everyone has equal access to vital resources.
• Support & Collaborate: Work closely with internal staff, legal representatives, and various agencies to provide top-tier assistance and guidance on claims, pensions, and employment rights.
• Making an Impact: Be a key player in the mission of L&I by resolving issues, improving processes, and contributing to a culture of excellent service.
• Travel: You will have the opportunity to visit and support various offices throughout the region wherever additional assistance is required.

What were looking for (Required Qualifications):

• Experience : At least 4 years of customer service experience (or 2 years with an Associates Degree). If you have a Bachelors degree, thats a plus!

Desired Qualifications:

• Bilingual : This position is bilingual preferred Spanish and/or Mixteco (reading, writing, and speaking). We dont use translation software, so your skills will shine in this role!
• Communication Skills : You can communicate effectively, making even complex information easy to understand.
• Customer-Centered : Youre passionate about helping people and creating positive experiences. Youll thrive in a fast-paced environment where every day brings new challenges and opportunities.
• Tech-Savvy : Youll use multiple systems, so being comfortable with technology is essential.

• 1 year of cash handling experience
• High school diploma or equivalent

Things You Need To Know

Our Values:

• Customer Focus : Putting our customers first in everything we do.
• One L&I : We work together as one team to achieve our goals.
• Respect : We value each individual and treat everyone with dignity.
• Diversity, Equity, and Inclusion : We are committed to fostering a workplace where everyone belongs.
• Learning & Growth : We encourage ongoing learning to help you grow in your career.
• Reliability : We pride ourselves on being dependable and consistent in our service to the community.

State employees who meet the qualifications will become eligible for a generous retirement package at the end of the employees career. Click on the Benefits tab to learn more.

At L&I, your voice matters. In addition, L&I is a diverse state agency dedicated to the safety and health and security of Washington's 3.8 million workers. Take a look at this brief video and learn more about why L&I is an employer of choice.

To receive more information on opportunities at L&I sign up for GovDelivery and select L&I job alerts.

Application Process:

We will contact the top candidates directly to interview for this position. Because we base the selection on information provided by you, it is in your best interest to identify the knowledge, skills, and abilities that address the mandatory and desirable qualifications described in the announcement.

Please include the following documents with your application:

1. A co ver lette r showcasing your qualifications and enthusiasm for the role.
2. A current resume detailing applicable experience and education.
3. A list of at least three professional references with current contact information.

Well be reviewing applications soon, so dont miss your chance to join this incredible team!

Please do not attach or place any information about your vaccination status, including disclosure of leaving employment due to a vaccination requirement for COVID -19, within the application, resume, or cover letter. If you do, we will have to reject your application to safeguard others from receiving your confidential information. You will have to remove the confidential information before you can apply again.

To learn more about our hiring process timeline at L&I please visit our L&I recruiting page at Hiring Process at L&I . If you would like to read our website in a language other than English, scroll up to the top of the page to select your language of choice from the banner.

Background Check Notice:

Prior to a placement in this position, a background check, including criminal history record will be conducted. Information from your background check will not necessarily preclude employment but will be considered in determining your eligibility to perform the requirements of the position.

Other Information:

• For positions requiring travel, you must have a valid unrestricted driver's license and have insurance if driving a privately owned vehicle on state business.
• This position is represented by the Washington Federation of State Employees (WFSE).
• Candidates who are offered a job with L&I must possess work authorization that does not require sponsorship by the employer for a visa now or in the future.
• The Department of Labor & Industries complies with the employment eligibility verification requirements of the federal employment eligibility verification form, I-9. The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of that form on the first day of employment.
• Please note: L&I may use this announcement to fill multiple permanent and/or non-permanent positions.

Did You Know?

Washington is America's Top State to live, play, and work, according to U.S. News (2021). Join the L&I team and enjoy all the Evergreen State has to offer.

In addition to offering a positive balance between life and work, L&I provides one of the most competitive benefits packages in the nation. We also believe your voice matters. We value our employees and their work-life balance by encouraging flexible schedules. L&I is a diverse state agency dedicated to the safety and health and security of Washington's 3 million workers.

Applicants wishing to claim Veterans Preference should attach to their application a copy of their DD-214 (Member 4 copy), NGB 22, or signed verification of service letter from the United States Department of Veterans Affairs. Please blackout any personally identifiable data such as Social Security numbers. For further information, contact L&Is ....

Diversity, Equity, and Inclusion Employer

L&I employees come from all walks of life. We strive to hire great people from a wide variety of backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

We believe in the importance of recognizing the value each of us contribute to the success of the agency mission. Having a diverse workforce is this agencys greatest resource of strength and knowledge. It is through the combination of talents and abilities that we can pursue finding effective measures to provide the best customer service. We are committed to building a diverse and inclusive workplace for everyone and we strongly mean everyone.

The State of Washington is an equal opportunity employer. Persons with a disability who need accommodation in the application process or testing process, or those needing this announcement in an alternative format, may call .... TTY users should first call 711 to access the Washington Relay Service.

You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our award-winning diverse and inclusive organization.

For more information

If you have any questions regarding this job posting, program, or the agency, please contact April Sharp at ....