Barista/Gift Shop Associate

Hilton Dallas/Rockwall Lakefront

2055 Summer Lee Drive
Rockwall , TX 75032

Hotel with 233 Rooms Managed By Driftwood Hospitality Management Apply Now Save this job SHARE THIS JOB Email Tweet Facebook LinkedIn Compensation: $14.00 per hour , Full-Time Job Summary

As our Barista/Gift Shop Associate, you will assist with the day-to-day operation of the gift shop. This includes the following but is not limited to maintaining the pro shop appearance, assisting with physical inventory, and accurately checking customers in/out. Because of the emphasis placed on customer service and merchandising; a friendly attitude and exceptional people skills is a priority for the position.

Essential Job Functions

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.

• Create a welcoming customer service-oriented atmosphere that promotes the hotel as well as exceeds the needs of guests.
• Provide the highest level of customer service with a positive attitude.
• Maintaining a clean and professional retail shop which includes arranging visual displays andmerchandise.
• Assist with receiving of retail goods in accordance with retail policies and procedures.
• Ensure that the gift shop counter and storage areas are kept clean and neat to maximizeefficiency.
• Responsible for re-stocking gift shop items.
• Assist with developing and implementing promotional plans for the gift shop.
• Incorporate safe and efficient practices in job performance while upholding the hotels hospitality standards.
• Communicate with other departments to ensure a seamless check-in process.
• Performing opening/closing duties in accordance with outlined policies and procedures.
• Regular and reliable attendance is required.
• Performs other duties as required by manager.

Knowledge, Skills & Abilities

• Exceptional customer service record with experience in retail preferred.
• Must be well organized and be able to work under pressure.
• Excellent Verbal and Written communication.

Physical Demands

While performing the duties of this job, the employee is regularly required to stand, sit, or walk for an extended period of time. While performing the duties of this job, the employee is regularly required to lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds.

Benefits

• 401(k)
• Vision insurance
• Room Discounts
• Employee Food and Beverage Discounts

EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

Posted July 4, 2025