Shift Lead

PRIMARY PURPOSE: Responsible for assisting Hau Tree management in restaurant operations while maintaining high-quality product and service levels.

ESSENTIAL DUTIES:

• Overseeing day to day restaurant operations of Hau Tree.
• Be visible on the floor and assist staff as needed.
• Welcome patrons and address customer needs, comments, and complaints to ensure overall guest satisfaction.
• Ensure compliance with local liquor laws, health & safety regulations (OSHA, food handling) including Liquor Cards.
• Keep immediate supervisor fully informed of all matters and communicate with other department managers if challenges arise.
• Monitor teams’ dress code according to uniform guidelines.
• Support special requests of all hotel and restaurant departments.
• Maintain a warm and friendly demeanor at all times.
• Perform host duties during the shift including but not limited to: greeting and seating guests, coordinating the flow of reservations, and answering the restaurant phone lines.
• Monitor labor and make adjustments throughout the shift as business levels dictate.
• Ensure necessary staffing levels for the day, including finding coverage for callouts or adjusting roles for shifts that are not fulfilled.
• Communicate with all Kaimana Beach Hotel departments on Food & Beverage updates through the use of internal log books and daily property meetings.
• Receive and coordinate Food & Beverage deliveries.
• Ensure all team members are adhering to service standards.
• Touch every table to ensure guest satisfaction.

KEY REQUIREMENTS:

• Minimum requirement of 2 years in Food &Beverage industry.
• Excellent organization and customer services skills, excellent speaking and writing skills - including experience with public relations.
• Strong interpersonal skills including experience building and maintaining relationships with a diverse network of individuals and organizations.
• Strong organizational skills including attention to detail and ability to multi-task.
• Time management skills and ability to prioritize a large volume of tasks.