Hotel Guest Service Agent

Join our team of Guest Service Representatives at The Ingleside Hotel and Springs Water Park in Pewaukee! Full time 2nd shift, including weekends. Some flexibility with start times.

Present a professional image and provide exceptional customer service to guests at our busy property. Interact in a positive, courteous manner with guests both in person and on the phone. May assist with booking reservations. Wage $17/hr.

Requirements:

• Hotel front desk experience
• Ability to interact with all guests, both in person and on the phone, in a welcoming manner
• Professional presentation and interpersonal communication skills
• Ability to manage multiple tasks in an urgent manner
• Ability to handle various forms of money with applied accounting methodology
• Ability to learn various computer software

Qualified applicants must be able to complete a pre-employment background check. The Ingleside Hotel is a drug free workplace. Our Hotel participates in E-Verify.

Full Benefits - health, dental, vision, life and disability insurance, plus:

• Free meal in break room during shift
• Discounted hotel rooms and restaurant meals
• Discounted water park entry
• $1000 Employee Referral Bonus Program
• Free Christmas drive through light show admission
• Paid Time Off with cash-out option
• 401(k) retirement plan with employer match
• Tuition reimbursement
• Same-day cash advance option
• Free parking
• Pet insurance

Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for all team members. EOE/M/F/D/V/SO