Float Pool - Medical Assistant/Receptionist

Stamford Health, a well-established, award-winning Healthcare System with multiple locations in CT has an opportunity for a Medical Assistant/Receptionist for our Float Pool.

Candidates must be able to float/work scheduled shift in medical office locations in Stamford, Darien, Greenwich, New Cannan, Wilton, and Norwalk. Specialties include Primary Care, Surgery, and Multi-Specialties. Monday- Friday Shifts 830am-5pm or 9am-530pm available.

As a Certified Great Place to Work organization, Stamford Health understands what it takes to attract talent in order to improve our workforce and support our mission, to that end we offer:

• Competitive salary
• Sign on bonus of $5,000
• Comprehensive, low-cost health insurance plans available day one
• Wellness programs
• Paid Time Off accruals
• Tax deferred annuity and (403b) pension plan
• Tuition reimbursement
• Free on-site parking and train station shuttle
• Childcare partnership with Children's Learning Center

JOB SUMMARY:

The Medical Assistant/Receptionist will assist in the delivery of care in the ambulatory setting under the direct supervision of a licensed nurse physician/mid-level provider and will also provide the full scope of reception and administrative services to the practice.

MAJOR ACCOUNTABILITIES / CRITICAL RESPONSIBILITIES:

Medical Assistant Responsibilities

• Provide patient care in outpatient physician practice under the direction of the practicing physician, physician assistant, or licensed nurse.
• Assist with other clinical and clerical duties to ensure optimization of patient experience within the practice.
• Welcomes patients by greeting them, in person or on the telephone; answering or referring inquiries.
• Prepares patients for the health care visit by directing and/or accompanying them to the examining room; providing examination gowns and drapes; helping them to position themselves for the examination and/or treatment; arranging examining room instruments, supplies, and equipment.
• Verifies patient information by interviewing patient; reviewing and/or recording medical history; taking vital signs; confirming purpose of visit or treatment.
• Supports patient care delivery by helping health care providers during examinations; preparing laboratory specimens; performing basic laboratory tests on the premises; disposing of contaminated supplies; sterilizing medical instruments; drawing blood; preparing patients for x-rays; taking electrocardiograms; removing sutures; changing dressings.
• Completes records by recording patient examination, treatment, and test results.
• Schedule hospital procedures, surgeries, and tests. Precert and obtain test results.
• Handle phone calls and messages for prescriptions, notes, forms, etc.
• Complete disability and insurance forms.
• Maintain clinical flow in all areas of the practice.
• Keeps supplies ready by inventorying stock; placing orders; verifying receipt.
• Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs in collaboration with the Office Manager.
• Maintains knowledge in area of medical terminology.

Receptionist Responsibilities

• Greets and directs visitors/patients courteously and professionally.
• Obtains, verifies and/or updates patient demographic information.
• Collects co-pay and copy of the patient's insurance identification card.
• Assists with answering and screening calls and the triaging process of all incoming telephone calls for urgent information or services. Schedules appointments and records and forwards messages as required.
• Responds to requests for routine information or assistance within scope of knowledge and authority and refers visitors to appropriate staff members as necessary.
• Initiates calls as requested by Physician, Office Manager or other professional staff.
• Responsible for opening/closing office duties as needed.
• Photocopying, faxing, and distributing documents as required and in a timely manner.
• Maintains order of document processing area /supply closets, notifying Office Manager of the need to order supplies, ensuring all supplies are distributed upon receipt and kept in their designated areas.
• Maintain copy machines, ensuring all supplies are on hand; call for repair when required.
• Responsible for the management of incoming and outgoing departmental mail; dating as required, sorting, distributing, and generating responses as appropriate and in a timely manner.
• Demonstrates ongoing commitment to customer service excellence and supports the customer service plan.

QUALIFICATIONS/REQUIREMENTS:

• High School Diploma or equivalent.
• Certification or Diploma from accredited Medical Assistant school/program OR Bachelor of Science in Chemistry or Biology with National Medical Assistant Certification
• National Certification required.
• Two years job experience preferred.
• Demonstrate basic computer skills.
• Effective communication skills, both verbal and written English proficiency required
• Demonstrate willingness to work in a team environment.
• Demonstrate flexibility due to unexpected changes in workload.
• Demonstrate ability to work independently and as a team player.
• Strong organizational skills.
• Superior customer service skills.
• We are committed to building an inclusive workplace that values diversity and inclusion and reflects the diversity of the community and patients we serve.