Guest Services Coordinator Dunkin and Baskin-Robbins

If you have ever wondered what life is like when you work for the Dunkin' brand, imagine there's free coffee, donuts, and ice cream every day at the Boston Support Center in Canton, MA. We also have an office dog, Cooper Dunkin'. He's a Black Lab / Golden Retriever / Goldendoodle mix who serves as our Chief Joy Officer and Dogs for Joy program ambassador for our Dunkin' Joy in Childhood Foundation. Beyond flexible schedules and other awesome work perks, Dunkin' is a place where we surround ourselves with people, we value to better the products we love by rolling up our sleeves for work that fuels us. SHIFT: Monday - Thursday 10am-7pm, including one weekend shift from 7am-3:30pm OR Tuesday - Friday 10am-7pm, including one weekend shift from 7am-3:30pm RESPONSIBILITIES Answering Dunkin' and Baskin Robbins customer contacts, resolving issues that may have a technical aspect to it. Primary channels are phone calls and emails. Improve customer satisfaction by actively listening, acknowledging, accurately categorizing customer contact reasons/experiences and respond accordingly. Provide accurate responses by actively participating in daily departmental communications, maintaining awareness of existing products as well as new product and promotional initiatives Ability to multitask using multiple databases to accurately research and respond to inquiries Ability to quickly recognize escalating trends and problem solve potential root causes Ensure data/report integrity by continuously understanding use of tools and the business needs for information Identify, communicate, and escalate in a timely manner contact trends to appropriate business units to ensure proactive response/resolution QUALIFICATIONS 4-year Degree Previous customer service experience Demonstrated ability to troubleshoot and problem solve Ability to listen, talk, and type simultaneously Inspire is a multi-brand restaurant company whose portfolio includes more than 33,000 Arby's, Baskin-Robbins, Buffalo Wild Wings, Dunkin', Jimmy John's, and SONIC restaurants worldwide. We're made up of some of the world's most iconic restaurant brands, but we're much more than just a restaurant company. We're a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a stapleit's an experience. At Inspire, that's our purpose: to ignite and nourish flavorful experiences. Inspire is a multi-brand restaurant company whose portfolio includes more than 33,000 Arby's, Baskin-Robbins, Buffalo Wild Wings, Dunkin', Jimmy John's, and SONIC restaurants across nearly 60 global markets. In an industry facing increasing disruption, our leaders saw an opportunity to build a restaurant company unlike any other - one that brings together differentiated yet complementary brands and aims to make them stronger than they would be on their own. Found inherently in the purposes of our family of brands, we identified a common thread between our restaurants - the capacity to inspire. From guest experience to career development to community well-being, Inspire plays a role in the lives of millions of people every day. Our brands are diverse, distinctive, and fan favorites. In a sense, you could say we seek those who provide something different than the norm.