Come join the Northwest Center team as an **AWS** **Guest Service Representative**. In this role you will greet and welcome all visitors in a friendly, warm, professional and courteous manner. Provide a 5-star first impression for every visitor. Direct visitors to the interactive space, answer basic questions about the space as well as encourage visitor engagement in the space and Verify pre-registered guests and assist with visitor check-in.
**Location:** Crystal City, VA & DMV Area
**Schedule: **Monday through Friday between 7:30am - 9:00pm, Saturday - 10am - 4pm (Full-Time role, 8 hr shifts within operating hours)
**Starting Wage: **$25.13 per hour | Full Wage Range: $25.13 - $30.45 per hour
**What we can offer: **
- Competitive and affordable Medical (including hearing & hardware coverage!), Dental, Vision, Disability, and Life Insurance
- 17 Accrued Paid Time Off Days Annually
- Additional 11 Annual Floating Holidays, Parental Leave, and Paid Compassion Leave
- Retirement 401(K) with a company match
- Employment Assistance Program (EAP) via Spring Health
- Mental Wellness Program including six free therapy sessions per year
- Opportunity for career development with our NWC Mentorship Match program
- Physical Wellness Reimbursement Program - $25/month
- Student Loan Contribution Program - $50/month
- Company-Provided SmarTrip card or Parking Stipend - $153/month
- Pet Insurance Discount Program
**What You Will Do**
- Greet and welcome all visitors in a friendly, warm, professional and courteous manner. Provide a 5-star first impression for every visitor.
- Talks to the public with or without the use of supplemental material (i.e. notecards, pictures, physical props).
- Be prepared to direct visitors to the interactive space, answer basic questions about the space as well as encourage visitor engagement in the space.
- Be ready to share nearby places to eat and other landmarks to visit within the area.
- Complete opening and closing duties of Skills Center each day.
- Verify pre-registered guests and assist with visitor check-in.
- Track appropriate metrics as directed by team leadership.
- Setup classrooms prior to each class.
- Prepare and setup Skills Center resources including printed materials, supplies, and swag.
- Provide feedback to leadership on observations made regarding visitor engagement and other comments related to the visitor experience.
- Partner with onsite support such as Protective Services, Catering, and AV to resolve ad hoc needs.
- Assist with special events and projects, as requested.
- Assist Skills Center Site Lead with catering orders.
- Arrive in the designated attire and ensure a clean and professional appearance.
- Immediately report any suspicious persons, calls and packages to security and NWC leadership.
- Create trouble tickets for facility or brought to your attention.
- Additional duties as determined by the Skills Center Site Lead.
** **
**About You**
High School Diploma or GED required
Associates degree or equivalent credits *preferred*
Minimum 2 years direct customer service experience in a museum, theme park, hospitality, concierge services, or high-profile venues (examples include galleries, art centers, zoos, exhibit centers)
Experience managing a shared team Outlook inbox in addition to their own
Experience with Amazon Chime, Slack, and WorkDocs
Ability to comfortably speak and coordinate large or small audiences.
Exceptional interpersonal skills and the ability
**Location:** Crystal City, VA & DMV Area
**Schedule: **Monday through Friday between 7:30am - 9:00pm, Saturday - 10am - 4pm (Full-Time role, 8 hr shifts within operating hours)
**Starting Wage: **$25.13 per hour | Full Wage Range: $25.13 - $30.45 per hour
**What we can offer: **
- Competitive and affordable Medical (including hearing & hardware coverage!), Dental, Vision, Disability, and Life Insurance
- 17 Accrued Paid Time Off Days Annually
- Additional 11 Annual Floating Holidays, Parental Leave, and Paid Compassion Leave
- Retirement 401(K) with a company match
- Employment Assistance Program (EAP) via Spring Health
- Mental Wellness Program including six free therapy sessions per year
- Opportunity for career development with our NWC Mentorship Match program
- Physical Wellness Reimbursement Program - $25/month
- Student Loan Contribution Program - $50/month
- Company-Provided SmarTrip card or Parking Stipend - $153/month
- Pet Insurance Discount Program
**What You Will Do**
- Greet and welcome all visitors in a friendly, warm, professional and courteous manner. Provide a 5-star first impression for every visitor.
- Talks to the public with or without the use of supplemental material (i.e. notecards, pictures, physical props).
- Be prepared to direct visitors to the interactive space, answer basic questions about the space as well as encourage visitor engagement in the space.
- Be ready to share nearby places to eat and other landmarks to visit within the area.
- Complete opening and closing duties of Skills Center each day.
- Verify pre-registered guests and assist with visitor check-in.
- Track appropriate metrics as directed by team leadership.
- Setup classrooms prior to each class.
- Prepare and setup Skills Center resources including printed materials, supplies, and swag.
- Provide feedback to leadership on observations made regarding visitor engagement and other comments related to the visitor experience.
- Partner with onsite support such as Protective Services, Catering, and AV to resolve ad hoc needs.
- Assist with special events and projects, as requested.
- Assist Skills Center Site Lead with catering orders.
- Arrive in the designated attire and ensure a clean and professional appearance.
- Immediately report any suspicious persons, calls and packages to security and NWC leadership.
- Create trouble tickets for facility or brought to your attention.
- Additional duties as determined by the Skills Center Site Lead.
** **
**About You**
High School Diploma or GED required
Associates degree or equivalent credits *preferred*
Minimum 2 years direct customer service experience in a museum, theme park, hospitality, concierge services, or high-profile venues (examples include galleries, art centers, zoos, exhibit centers)
Experience managing a shared team Outlook inbox in addition to their own
Experience with Amazon Chime, Slack, and WorkDocs
Ability to comfortably speak and coordinate large or small audiences.
Exceptional interpersonal skills and the ability
Job ID: 484229937
Originally Posted on: 7/6/2025
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