HOTEL OPERATIONS MANAGER (ROOMS) - TASKFORCE
Dream Hotels
Dream Downtown
US - NY - New York City
FRONT OFFICE
Entry Level Manager
Seasonal
30.00 Hourly US Dollar (USD) pay basis
Req ID: NEW014298
Summary
The Opportunity
Dream Downtown seeks an enthusiastic Hotel Professional to join our Rooms Leadership Team as Hotel Operations Manager. This role will be focused on selling the hotel product, providing efficient service and meaningful experiences; you will be part of a team passionate about lifestyle hospitality,mitted to nurturing curiosity and new skills and building connections with guests and colleagues across the hotel. This position reports to the hotel's Director of Front Office.
Who We Are
The moment you enter the lobby of Dream Downtown, you leave the realm of the everyday. Surrounded by opulent bespoke furnishings and porthole windows inspired by grand ocean liners evoke a bygone era of travel. In every part of our luxury boutique hotel in Chelsea, from the hidden cocktail bar to the chic rooftop lounge, our guests find superlative service and creative verve in the heart of New York City's Meatpacking District.
At Hyatt, we believe in the power of belonging and creating a culture of care, w our colleagues be family. Since 1957, our colleagues and guests have been at the heart of our business and helped Hyatt be one of the world's best and fastest-growing hospitality brands. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.
As we continue to grow, we never lose sight of what's most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.
The Role
The Hotel Operations Manager (Rooms) is responsible for all supporting the overall Guest Experience throughout the Rooms Division. While the role will predominately focus on the the front desk operation, it may also include Guest Services and Housekeeping. Responsiblities may include: staff training, inter-departmentmunications, problem solving, and guest concern resolution. The Hotel Operations Manager (Rooms) should possess strongmunication skills and demonstrate effective leadership abilities.
Duties include:
Maintain guest room inventory
Coach and counsel employees to reflect Hyatt Service Standards and Procedures
Perform all tasks of a Front Office Staff as needed to facilitate service
Ensure all operations and cash handling are done per policies and procedures
Maintain excellentmunication with the housekeeping department
Maintain information on prices, rates, specials, packages, programs, etc, while ensuring all staff are trained in all areas
Analyze, investigate, and resolve guestplaints
Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tables
Insures proper staffing levels for customer service goals
Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.
Salary Range
The salary range for this position is $64,350 to $79,400. This position is also eligible to earn an quarterly bonus. The final pay rate/salary offered to the successful candidate will depend on experience, skill level and other qualifications for the role, as well as the location of the performance of work. Pay for the successful candidate will meet local requirements, including the local minimum wage rate.
How We Care for Our People
Our purpose sets us apartto care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We're proud to have earned a place on Fortune's prestigious 100 Best Companies to Work For list for the last ten years. This recognition is a testament to how our Hyatt family continues toe together to care for one another, ourmitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.
We're proud to offer exceptional benefits which include:
Annual allotment of free hotel stays at Hyatt hotels globally
Paid Time Off
Medical, Dental, Vision Insurance Packages
Retirement Savings Plan (401K) withpany match
Work-life benefits including well-being initiatives such as aplimentary Headspace subscription, and other local discount
A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
Who You Are
As our ideal candidate, you understand the power and purpose of our Culture of Care and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Well-being. You enjoy working with others, are results-driven, and seek various opportunities to develop personally and professionally.
Qualifications
Experience Required:
Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
2 years or more of progressive hotel Rooms Management experience (typically with Hyatt)
Service oriented style with professional presentations skills
Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effectivemunicator, effective in providing exceptional customer service and ability to improve the bottom line
Clear concise written and verbalmunication skills in English
Must be proficient in Microsoft Word and Excel
Must have excellentanizational, interpersonal and administrative skills
Must be able to work a flexible schedule including mornings, nights, overnights, weekends, and holidays
Experience Preferred:
Hotel/Hospitality degree an asset
The position responsibilities outlined above are in no way to be construed as all-epassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
We wee you:
Unsure if you check every box, but feeling inspired to enhance your career? . We'd love to consider your unique experiences and how you could make Hyatt even better.
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Dream Hotels
Dream Downtown
US - NY - New York City
FRONT OFFICE
Entry Level Manager
Seasonal
30.00 Hourly US Dollar (USD) pay basis
Req ID: NEW014298
Summary
The Opportunity
Dream Downtown seeks an enthusiastic Hotel Professional to join our Rooms Leadership Team as Hotel Operations Manager. This role will be focused on selling the hotel product, providing efficient service and meaningful experiences; you will be part of a team passionate about lifestyle hospitality,mitted to nurturing curiosity and new skills and building connections with guests and colleagues across the hotel. This position reports to the hotel's Director of Front Office.
Who We Are
The moment you enter the lobby of Dream Downtown, you leave the realm of the everyday. Surrounded by opulent bespoke furnishings and porthole windows inspired by grand ocean liners evoke a bygone era of travel. In every part of our luxury boutique hotel in Chelsea, from the hidden cocktail bar to the chic rooftop lounge, our guests find superlative service and creative verve in the heart of New York City's Meatpacking District.
At Hyatt, we believe in the power of belonging and creating a culture of care, w our colleagues be family. Since 1957, our colleagues and guests have been at the heart of our business and helped Hyatt be one of the world's best and fastest-growing hospitality brands. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.
As we continue to grow, we never lose sight of what's most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.
The Role
The Hotel Operations Manager (Rooms) is responsible for all supporting the overall Guest Experience throughout the Rooms Division. While the role will predominately focus on the the front desk operation, it may also include Guest Services and Housekeeping. Responsiblities may include: staff training, inter-departmentmunications, problem solving, and guest concern resolution. The Hotel Operations Manager (Rooms) should possess strongmunication skills and demonstrate effective leadership abilities.
Duties include:
Maintain guest room inventory
Coach and counsel employees to reflect Hyatt Service Standards and Procedures
Perform all tasks of a Front Office Staff as needed to facilitate service
Ensure all operations and cash handling are done per policies and procedures
Maintain excellentmunication with the housekeeping department
Maintain information on prices, rates, specials, packages, programs, etc, while ensuring all staff are trained in all areas
Analyze, investigate, and resolve guestplaints
Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tables
Insures proper staffing levels for customer service goals
Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.
Salary Range
The salary range for this position is $64,350 to $79,400. This position is also eligible to earn an quarterly bonus. The final pay rate/salary offered to the successful candidate will depend on experience, skill level and other qualifications for the role, as well as the location of the performance of work. Pay for the successful candidate will meet local requirements, including the local minimum wage rate.
How We Care for Our People
Our purpose sets us apartto care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We're proud to have earned a place on Fortune's prestigious 100 Best Companies to Work For list for the last ten years. This recognition is a testament to how our Hyatt family continues toe together to care for one another, ourmitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.
We're proud to offer exceptional benefits which include:
Annual allotment of free hotel stays at Hyatt hotels globally
Paid Time Off
Medical, Dental, Vision Insurance Packages
Retirement Savings Plan (401K) withpany match
Work-life benefits including well-being initiatives such as aplimentary Headspace subscription, and other local discount
A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
Who You Are
As our ideal candidate, you understand the power and purpose of our Culture of Care and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Well-being. You enjoy working with others, are results-driven, and seek various opportunities to develop personally and professionally.
Qualifications
Experience Required:
Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
2 years or more of progressive hotel Rooms Management experience (typically with Hyatt)
Service oriented style with professional presentations skills
Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effectivemunicator, effective in providing exceptional customer service and ability to improve the bottom line
Clear concise written and verbalmunication skills in English
Must be proficient in Microsoft Word and Excel
Must have excellentanizational, interpersonal and administrative skills
Must be able to work a flexible schedule including mornings, nights, overnights, weekends, and holidays
Experience Preferred:
Hotel/Hospitality degree an asset
The position responsibilities outlined above are in no way to be construed as all-epassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
We wee you:
Unsure if you check every box, but feeling inspired to enhance your career? . We'd love to consider your unique experiences and how you could make Hyatt even better.
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Job ID: 484251198
Originally Posted on: 7/6/2025
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