Front Office Agent - Austin Motel

FRONT OFFICE AGENT - AUSTIN MOTEL

Bunkhouse

Austin Motel

US - TX - Austin

FRONT OFFICE

Hourly/Entry Level Employee

Full-time

Hourly US Dollar (USD) pay basis

Req ID: AUS009496

Summary

About Us

In 2006 Bunkhouse was created to oversee a growing portfolio of hotels and Jo's Coffee locations. Bunkhouse has a reputation for building memorable experiences that offer more than just a good night's sleep and a great cup of coffee. Passion for design, tireless attention to detail andmitment to creating authentic culture have earned our properties a unique place in the hearts and minds of those who visit us. Our work is rooted in themunities in which we exist, and we believe above all else in creating an awareness of and connection to a sense of place in all that we do.

Job Summary

A Front Desk Agent will exceed the expectations of all Bunkhouse guests in a multitude of tasks that include, but are not limited to, telephone operations, checking guests in and out, taking reservations, inventory control and concierge services.

The person in this position must have excellentmunication skills, the ability to resolve conflicts and a thorough understanding of Bunkhouse policies. All Bunkhouse employees are expected to greet all guests in proximity and make each feel important by providing a genuine wee. Furthermore, they must develop and maintain thepany's culture, values, and reputation in the public eye.

Responsibilities

Ad to all standards of operations, policies and procedures, manuals, training material, memos and verbal instruction

Complete all shift checklist items

Check in and out all hotel guests in a confident, professional and personalized manner

Take hotel reservations accurately and efficiently

Assist in the development and implementation of special projects

Ensure immediate response is given to any and all guestments and concerns and inform immediate supervisor of concerns and assist implementing corrective measure when necessary

Maintain a positive relationship with all employees and guests

Ensure all calls are answered in a courteous, professional and efficient manner

Maintain an accurate log of guest calls for assistance orplaints, and ensurepletion of all items

Open, secure and balance out shift banks to include the verification of all cash, credit card and room charge transactions during all shifts

Maintain accuracy with all accounting and billing procedures

Have aprehensive knowledge of hotel availability and current rates and/or special events (which may have an impact on occupancy and availability)

Issue guest safety deposit boxes as requested

Possess fluent knowledge of local restaurants, special events, city attractions, amenities and directions

Always ensure open lines ofmunication with all departments and upper management via email, logbooks, meetings, etc., to ensure all needs of the hotel are met.

Maintain a high level of cleanliness and safety in the work area

Ensure that all equipment is maintained in good, safe working condition

Maintain an increased awareness of safety issues throughout the property

Keep abreast of safety and emergency procedures and OSHA requirements

Attend relevant meetings

Qualifications

Qualifications

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Requires excellentmunication skills, both verbal and written.

Must be able to speak, read, write, and understand the primary language(s) of the workplace

Ability to speak effectively before groups of employees or guests.

Ability to learn and perform all essential job functions accurately and safely.

Education and Experience Requirements

High School diploma or general education degree (GED).

6 months of related experience in the hospitality or service industry

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.