Guest Services Representative - Guest Services - Multiple Shifts

Compensation \:
Pay Range\: $15.00 - $19.50 / hour
- Benefits available for eligible positions include\: 100% tuition assistance, wellness initiatives, generous paid time off, paid parental leave, Public Service Loan Forgiveness Program eligible employer, plus more. In addition to our many benefits and perks , UAB Medicine provides a variety of resources to support employees both personally and professionally.

Multiple Shifts Available\:
- Full Time\: Multishift - Day / Evenings
- Part Time\: Multishift - Day / Evenings

Work with the Best at UAB Medicine \:
UAB Medicine is Alabama’s largest single-site employer and operates over 1,200 beds and over 200 clinics in Birmingham , Alabama. When you become part of UAB Medicine, you join a nationally ranked academic medical center committed to education and advancing medical science through research.

- U.S. News & World Report 's Best Hospitals, #1 in Alabama
- America’s No. 1 Best Large Employer, Forbes , 2021
- Level I Trauma Center
- NCI-Designated Comprehensive Cancer Center, Comprehensive Transplant Institute, Comprehensive Stroke Center

Our success in patient care, innovation, and education is a direct result of our supportive and inclusive culture . Whether you are looking to start your career, fast-track your development, or diversify your skills, UAB Medicine offers avenues for advancement that other employers cannot match .

Job Description\:
To provide assistance for all patients, families, and visitors having a need or want while in the hospital, traveling to the hospital or after the hospital stay. To exhibit utmost professionalism, friendliness, and helpfulness to contribute to a lasting impression of excellence in patient care for patients and family members.

1. Interacts with patients, families and visitors to ensure needs are met while stationed behind guest services desk, in the main concourses, in the patient escort area, or other areas as assigned by Guest Services Manager.
2. Meets productivity standards consistently and incorporates UAB Hospital Core Values in areas of service to be measured daily, consisting of a) providing helpful, caring and friendly behavioral assistance in a timely manner, and b) effectively interacting and responding (i.e., body language, pleasant expressions, eye contact, etc.) to patients, guests, and co-workers.
3. Responds to the unique needs of neonatal, pediatric, adolescent, and geriatric patients as needed, using the appropriate equipment to provide healthcare and demonstrates sensitivity to psychosocial needs of all populations.
4. Performs other duties as assigned. High School diploma or GED and one (1) year of related experience required.