Responsible for ensuring The Ultimate Southern Gaming Experience by satisfying our guests and for greeting guests at the front entrance to the Hotel, and safely, courteously transporting their luggage to the Front Desk and then to the guest's room. Explains accommodation appointments and equipment to guests upon entry into guest's room; informs guests of proper operation of room locks, televisions and thermostats. Responds to guests' requests, complaints or inquiries courteously and promptly. Maintains a working knowledge of Company facilities, as well as special events on property, in order to advise guests of same, whenever possible.
EDUCATION and/or EXPERIENCE:
High School diploma or General Education Diploma (GED) required.
SPECIAL QUALIFICATIONS:
Must possess excellent communication skills. Must be able to demonstrate all aspects of hospitality, professionalism, prompt and courteous service, with extreme attention to detail.
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