Full-Time Patient & Family Concierge - MICU

Join UPMC Shadyside’s Critical Care Team!

UPMC Shadyside is hiring a Full-Time Patient & Family Concierge to join their team in the Medical ICU (MICU)!

Shift/Schedule: Three 12-hour shifts per week (6:30 AM – 7:00 PM), with alternating weekdays and every other weekend (Saturday and Sunday) required.

About UPMC Shadyside MICU:

The Medical ICU at UPMC Shadyside is the largest of Shadyside’s ICUs. The MICU primarily cares for critically ill oncology medical, cardiac, and post-stem cell transplant patients, however, due to its size, the MICU frequently receives overflow from many other areas of the hospital. You can expect to see procedures such as tracheostomies and bronchoscopies right at the bedside, as well as the use of ventilators, vasopressors, and CRRT machines. The MICU is very team-oriented, which is important as the unit can feel hectic at times; the MICU is an extremely rewarding environment for nursing support staff who enjoy thinking on their feet to meet challenges and solve problems.

Provide compassionate, personalized support to patients, families, and visitors. Duties include coordinating patient/visitor destinations, assisting with environmental and dietary services, transporting patients and equipment, managing supplies, and performing administrative tasks.

Key Responsibilities:

• Destination Coordination: Greet and assist patients and visitors with directions, escorting, parking validation, scooter issuance, and patient belongings tracking while maintaining confidentiality.
• Environmental Services: Clean and organize patient rooms, common areas, and equipment; replenish supplies; make beds and report maintenance issues.
• Dietary Services: Assemble and deliver meals per dietary orders, maintain food safety, and follow sanitation guidelines.
• Transportation: Safely transport patients, equipment, and specimens between units; disinfect transport equipment; maintain accurate records.
• Supply & Equipment Management: Order, stock, and deliver supplies and equipment; monitor expiration dates and refrigerator temperatures; inventory medical devices.
• Administrative Support: Coordinate tests and transports, manage patient charts and documentation, answer phones, update bedboards, order supplies, and complete audits.
• General Duties: Respond to call lights, interact with patients, promote mobility, maintain resource materials, and adhere to infection control and safety protocols.

Exhibit UPMC values and experience behaviors (AIDET, The Promise, 10-5 Rule, Own Your Zone) in all duties. Perform additional tasks as assigned .