Housekeeping Inspector (FT Year Round)
- Crystal Enterprises
- Thompsonville, Michigan
- Full Time
Job Summary
This position will be responsible for inspecting the work of housekeepers prior to guest check-ins, conducting inventories, and assisting the housekeeping department with any additional projects for the betterment of the property.
Job Duties and Responsibilities
- Must be an ambassador of their resources and committed to the cleanliness of the property.
- Must ensure that all details of the guest rooms are held to 4 Diamond standards including but not limited to linen, towels, carpet, tile, walls, glass, appliances, and furnishings.
- Must be able to work in a high pace environment without compromising attention to detail.
- Must be able to effectively and efficiently coordinate daily housekeeping responsibilities.
- Must have ability to work with housekeepers and effectively communicate the need for training opportunities to improve quality.
- Must be able to interact with all resort staff members to insure channels of communication are maintained between departments.
- Maintain grooming appearance and uniform as specified by department and company standards.
- Must be able to walk/stand for extended periods of time.
- Must show desire to constantly improve department and resort in general.
- Must be punctual and have excellent attendance.
- Must offer impeccable guest service.
- Must be able to assist guests with any challenges to create a positive and memorable experience.
- Must be knowledgeable of all in house events and resort activities so that the housekeeping department can be informed and prepared.
- Act as a leader and role model for all Crystal Mountain Resort & Spa staff.
- Report all safety hazards and suspicious activity to office/dispatch.
- Know and understand all safety procedures and expectations as well as know their role in any emergency events.
- Adhere to strict department and resort attendance policies.
- Attend all required meetings.
Job Specifications
Competencies:
- Minimum 2 years of prior housekeeping experience strongly preferred.
- Knowledge in property management system SMS is desirable.
- Technical proficiency in Microsoft Word, Excel, and Outlook is preferred to assist in the office if necessary.
- The ability to work well with a team as well as work individually without constant supervision.
- Ability to multi-task in a very high paced environment.
- Ability to read, speak, understand, and write clearly to document inspections.
- Must be flexible with changes in work environment.
- Ability to work a flexible schedule as well as weekends and holidays.
- Ability to remain calm and professional at all times.
- Ability to work under varying weather conditions.
- Ability to make quick decisions and possess good judgment.
Education:
- High school diploma, GED, or equivalent work experience required.
- 2 years in the hospitality industry/ housekeeping field preferred.
Physical & Other Requirements:
- Must be able to bend, squat, climb, lift up to 30 lbs, push and pull.
- Ability to walk for the duration of one’s work shift, up to 8 hours in a row.
- Insurable and safe driving record.
- A Criminal Background Check is required for this position.
- Non-smoking candidates preferred.
Established in 1956, Crystal Mountain is a family-owned, four-season resort destination located 28 miles southwest of Traverse City and a short drive from Sleeping Bear Dunes National Lakeshore. The resort features lodging, dining, downhill and cross-country skiing, two championship golf courses, shopping, award-winning Crystal Spa, Michigan's only alpine slide, the Park at Water's Edge, Michigan Legacy Art Park, weddings and a conference center. Visit www.CrystalMountain.com.
Job ID: 484397177
Originally Posted on: 7/8/2025
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