Hampton Inn Gadsden Front Desk FSLA Status Non-Exempt Supervisory Responsibilities None Duties/Responsibilities
129 River Road
Gadsden , AL 35901
The Front Desk Associate is responsible for kicking off the beginning of a guests exceptional stay by being the first point of contact, making the best impression, accommodating the requests and needs of the guest, and providing them excellent accommodations, a stage set by fellow team members.
Department- Manages the day-to-day responsibilities associated with accommodating guests arrivals, departures, and requirements during their stay at the hotel.
- Greets all guests with a smiling friendly manner.
- Ensures efficient and professional guest registration, check-out, and telephone service.
- Takes every opportunity to upsell every guest.
- Stays current on all Loyalty Program benefits, recognizes loyalty member guests as they check in, and offers a sign up to any non-program guests.
- Issues room key cards following the appropriate security procedures of the hotel.
- Answers all incoming phone calls, schedules, cancels, modifies, and confirms reservations.
- Receives guest calls regarding lost and found, track, locate, and ship to guest according to hotel procedures.
- Transmits and/or receives messages for any in-house guest.
- Follows Front Desk shift checklist.
- Possesses complete knowledge of the hotel Property Management System, printing and monitoring scheduled arrivals.
- Runs high balance and credit card report to monitor issues and secure authorization.
- Takes requests for wake up calls and enters each accordingly.
- Keeps records of occupied and vacant rooms, guest accounts, and processes payments.
- Confers with staff members to assist guests as needed and follows through until completion.
- Achieves the propertys monthly goal for guest satisfaction scores.
- Answers inquiries pertaining to hotel services and area attractions.
- Handles complaints efficiently and courteously, listening carefully to the guests problem, taking immediate personal responsibility, if possible, to find a resolution, or involve the appropriate personnel who can enact a solution to the issue.
- Observes proper key control and guest privacy protocol.
- Coordinates with Housekeeping on room statuses frequently throughout the day.
- Actively follows the status of scheduled groups and function calendar.
- Stays knowledgeable of fire panel functions and location of water shut off.
- Notifies Maintenance of any reported room issues.
- Possesses and maintains thorough knowledge of hotel services, facilities, policies, room rates, and area attractions.
- Knows how to operate PMS, and other front office equipment.
- Obtains and verifies all documentation for tax exempt status and corresponding binder which may be audited.
- Provides detailed shift report.
- Makes sure the TVs are on designated stations and at appropriate volume levels.
- Fronts the sundry shop during any down time.
- Monitors and requests reorder of supplies for the Front Desk and Back Office.
- Delivers items to guestrooms as requested.
- Performs any other tasks requested during the overnight shift.
- Follows all OSHA/HAZCOM procedure.
- Wears appropriate brand required uniform and name tag during all scheduled shifts.
- Detail oriented and thorough
- Excellent written and verbal communication skills
- Active listening
- Service Oriented
- Coordination
- High school diploma or equivalent
- Three months of related experience
- Prolonged periods standing and working at a computer screen
- Must be able to lift and carry up to 25 pounds at a time
Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
Posted July 8, 2025
Job ID: 484410734
Originally Posted on: 7/8/2025
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