Front Desk Associate

  • Posted July 8, 2025 Purpose Lodging
  • Gadsden, Alabama
  • Full Time
Hampton Inn Gadsden

129 River Road
Gadsden , AL 35901

Hotel with 99 Rooms Managed By Purpose Lodging Apply Now Save this job SHARE THIS JOB Email Tweet Facebook LinkedIn Full-Time

The Front Desk Associate is responsible for kicking off the beginning of a guests exceptional stay by being the first point of contact, making the best impression, accommodating the requests and needs of the guest, and providing them excellent accommodations, a stage set by fellow team members.

Department
  • Front Desk
  • FSLA Status
  • Non-Exempt
  • Supervisory Responsibilities
  • None
  • Duties/Responsibilities
    • Manages the day-to-day responsibilities associated with accommodating guests arrivals, departures, and requirements during their stay at the hotel.
    • Greets all guests with a smiling friendly manner.
    • Ensures efficient and professional guest registration, check-out, and telephone service.
    • Takes every opportunity to upsell every guest.
    • Stays current on all Loyalty Program benefits, recognizes loyalty member guests as they check in, and offers a sign up to any non-program guests.
    • Issues room key cards following the appropriate security procedures of the hotel.
    • Answers all incoming phone calls, schedules, cancels, modifies, and confirms reservations.
    • Receives guest calls regarding lost and found, track, locate, and ship to guest according to hotel procedures.
    • Transmits and/or receives messages for any in-house guest.
    • Follows Front Desk shift checklist.
    • Possesses complete knowledge of the hotel Property Management System, printing and monitoring scheduled arrivals.
    • Runs high balance and credit card report to monitor issues and secure authorization.
    • Takes requests for wake up calls and enters each accordingly.
    • Keeps records of occupied and vacant rooms, guest accounts, and processes payments.
    • Confers with staff members to assist guests as needed and follows through until completion.
    • Achieves the propertys monthly goal for guest satisfaction scores.
    • Answers inquiries pertaining to hotel services and area attractions.
    • Handles complaints efficiently and courteously, listening carefully to the guests problem, taking immediate personal responsibility, if possible, to find a resolution, or involve the appropriate personnel who can enact a solution to the issue.
    • Observes proper key control and guest privacy protocol.
    • Coordinates with Housekeeping on room statuses frequently throughout the day.
    • Actively follows the status of scheduled groups and function calendar.
    • Stays knowledgeable of fire panel functions and location of water shut off.
    • Notifies Maintenance of any reported room issues.
    • Possesses and maintains thorough knowledge of hotel services, facilities, policies, room rates, and area attractions.
    • Knows how to operate PMS, and other front office equipment.
    • Obtains and verifies all documentation for tax exempt status and corresponding binder which may be audited.
    • Provides detailed shift report.
    • Makes sure the TVs are on designated stations and at appropriate volume levels.
    • Fronts the sundry shop during any down time.
    • Monitors and requests reorder of supplies for the Front Desk and Back Office.
    • Delivers items to guestrooms as requested.
    • Performs any other tasks requested during the overnight shift.
    • Follows all OSHA/HAZCOM procedure.
    • Wears appropriate brand required uniform and name tag during all scheduled shifts.
    Required Skills/Abilities
    • Detail oriented and thorough
    • Excellent written and verbal communication skills
    • Active listening
    • Service Oriented
    • Coordination
    Education and Experience
    • High school diploma or equivalent
    • Three months of related experience
    Physical Requirements
    • Prolonged periods standing and working at a computer screen
    • Must be able to lift and carry up to 25 pounds at a time

    Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

    Posted July 8, 2025
    Job ID: 484410734
    Originally Posted on: 7/8/2025

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