Server, Cocktail

Summary Statement:

Cocktail Servers are responsible for beverage service of all tables and seating areas in high-volume restaurants, bars, lounges, or pools. If a guest needs assistance, it is your responsibility to assist that guest and do so with a smile If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual.

Primary Job Duties: – Includes but is not limited to:

• Greet, serve, interact, and entertain guests courteously and in a timely manner with an upbeat attitude.
• Respond to guest inquiries and requests, concerns and complaints regarding beverages and correct and resolve in a courteous and respectful manner.
• Anticipate guest needs and inform guest about venues, menus, specials, pricing and directions. Strong knowledge of portion control and product identification.
• Knowledgeable about our food, beverages and other company functions and services. Recognize and cultivate regular guests and repeat business.
• Maintain line of sight / atmosphere control by circulating through your work area throughout shift. Organize and prioritize service per appropriate service sequence.
• Prompt delivery of all beverages to appropriate tables and assigned work area(s). Comply with all safety and health department procedures and all state and federal liquor laws.
• Assist in the development of promotional plans in order to increase business levels and sales.
• Ability to submit guest to the venues guest list, table reservations and focus on the development of personal clientele list.
• Obtain and maintain position-specific licensing.
• Use personal device / cellular phone for job related operational tasks, job duties, review of company documents, etc. Other duties as assigned.

Qualifications: Includes but is not limited to:

• Ability to work varied shifts, including nights, weekends, and holidays.
• Ability to work varied shifts, including nights, weekends, and holidays.
• Ability to effectively communicate in English.
• Polished appearance and demeanor. Ability to effectively communicate in English.
• Polished appearance and demeanor. Excellent customer service skills.
• Ability to obtain & maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.

Preferred :

• Working knowledge of POS system (ex : Micros, UrVenue, etc.).
• Employ with safe alcohol service, sanitation, and safety protocol.
• Strong knowledge of spirits, wine, champagne, beer, and mixed cocktails.

Minimum Education and Experience:

• At least 21 years of age.
• At least one year of customer service experience.

Preferred:

• Previous experience working in a restaurant/bar.
• Previous experience working in a large, luxury resort setting.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States.
• Position required licenses:
  • Alcohol Awareness Card
  • Food Handling Card
    

Physical Demands:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• How is work typically performed? Typical bar environment.
• Must be tolerant to varying conditions of noise level, temperature, illumination and air quality.
• Prolonged sitting/standing.
• Bending and reaching.
• Transporting, pushing, pulling, lifting and maneuvering items weighing up to 20 lbs .
• Eye/hand coordination.
• Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.