Guest Services Concierge 1

The Communications Clerk has various duties. Our current need is for greeters and operates to work our Fast Pass system which allows guests entry to the facility.

• Fast Pass - Greet guests and scan IDs to allow entry to the facility. This is the immediate need, but cross training opportunities will take place as stated below:

• Telephone/Switchboard Skills

• Operates a computer terminal to locate necessary information; answers inquiries relating to patient location and/or telephone extensions (for patients, staff, etc.)

• Uses the PBX and other telephone equipment to route incoming calls accurately and quickly to the correct extension.

• Responds appropriately in the event of loss of normal telephone service.

• Places outgoing calls, as necessary; records all long-distance calls placed in the appropriate logbooks.

• Speaks clearly over the telephone and pager system; verbally communicates clearly with others, both during routine and emergency situations.

• Informs supervisor and/or telephone service personnel of any trouble with lines; maintains log of service calls.

• Announcing & Messaging

• Monitors all alarm systems and notifies appropriate personnel according to established protocols.

• Pages, beeps, and/or radios employees and physicians, as required; logs all pages, beeps and radio transmissions.

• Other Duties as Assigned

• Prepares daily activity reports; accurately records activities during routine traffic studies.

• Assists in the care and maintenance of all equipment and supplies; keeps work areas clean and orderly.

• When assigned, staffs the Front Lobby Information Desk, directing visitors to their desired locations.

• Updates telephone directory as necessary in order to maintain complete and accurate listings.

• Maintains call list for emergency operating and diagnostic staff.

• Folds and stuffs outgoing mail (primarily from Patient Accounting); sorts patient mail and assigns a room number to each piece and assists the volunteer office with similar tasks.

• Consistently performs 12 organizational Service Standards focused on Values, Service and Quality

• High School or equivalent.

• Good communication/verbal skills, ability to multitask, basic computer skills.