Culinary Concierge

Description

COMPANY OVERVIEW:

Shape the Next Generation of Vacations!

Welcome to Evermore Orlando Resort-the resort that's redefining the Orlando vacation experience. Just steps away from Walt Disney World, Evermore stretches across 1,100 acres and offers a one-of-a-kind blend of spacious, upscale vacation homes, flats, and villas alongside the luxurious Conrad hotel. Our Team Members are true trailblazers, reimagining the vacation experience for each guest. Here, guests create their own adventure, enjoying the best of both worlds: the space and comforts of vacation home rentals combined with the amenities and services of a world-class resort.

Evermore is Orlando's ultimate game changer. In a city known for its theme parks and endless lines, Evermore is the paradise guests crave on their days between park visits. Imagine endless relaxation around Orlando's first and only beach paradise, Evermore Bay. Our stunning 8-acre crystal-clear lagoon is framed by zero-entry swim zones, beach bars, private cabanas, cozy firepits, and 20-acres of white sand. From beachside bars to a vibrant food hall and rooftop dining with views of the fireworks, we've crafted unforgettable experiences. Guests can challenge themselves on 2 Jack Nicklaus championship golf courses, enjoy water sports including kayaks and paddleboards, a family water slide, rope swing, and activities that fill their days including pickleball, bocce ball, and volleyball.

POSITION SUMMARY:

As a Culinary Concierge at Evermore Resort, you'll be the go-to person for all things food and drink. Whether it's helping guests plan a special celebration or just making sure their dinner hits the spot, you'll use your knowledge and love of great food to create unforgettable dining experiences. You'll chat with guests to understand their tastes, dietary needs, and understand any special requests.

You'll also provide warm, friendly service during deliveries, respond quickly to questions, and always use professional phone and messaging etiquette. To thrive in this role, you'll need to juggle multiple tasks with grace and professionalism in a fast-paced environment. Strong written and verbal communication skills, solid time management, and a dependable, punctual approach are all essential. If you're highly organized, love connecting with people, and enjoy making each dining moment feel special, this could be the perfect fit.

RESPONSIBILITIES:

• Act as a knowledgeable resource for menu items, ingredients, preparation methods, and beverage pairings.
• Maintain comprehensive understanding of the menus, including seasonal offerings and specials.
• Proactively engage with guests to understand their dining preferences, allergies, dietary restrictions, and special occasions.
• Collaborate with the culinary team to accommodate special requests, create custom dishes, or modify menu items to meet individual guest needs.
• Engage with Delivery Drivers and kitchen staff to ensure seamless execution and delivery of orders.
• Verify accuracy of deliveries by matching orders with invoices or delivery manifests.
• Handle guest concerns or questions professionally and promptly or escalate them to the Delivery Manager as needed.
• Organize accurate delivery logs, including delivery times, order information, and any issues encountered during deliveries.
• Ensure all required paperwork, such as delivery receipts, is completed accurately and promptly and kept organized.
• Comply with all company policies and procedures, including dress code and vehicle use policies.

QUALIFICATIONS:

• 2 years of experience in a similar role, hospitality and catering experience preferred.
• Valid Driver's License with an acceptable driving record.
• Knowledge of food and wine pairings preferred.
• Food, alcohol, and safety certifications under FL requirements.
• Excellent communication and interpersonal skills; ability to interact with a wide range of people.
• Outstanding organizational and problem-solving skills.
• Capable of performing the role in a busy work environment.
• Proficient in reading safety procedures and operating guidelines.
• Proficient in standard industry computer systems (POS, work order systems, inventory, etc.).

COMPENSATION & BENEFITS:

Hourly Rate: $20

Benefits

• Paid time off such as PTO, sick days, and vacation days
• Health insurance
• Life insurance
• Dental insurance
• Vision insurance
• Healthcare spending or reimbursement accounts, such as HSAs, FSAs, and HRAs
• Long term disability insurance
• Short term disability insurance
• Wellness programs
• Employee recognition programs
• Workplace perks such as recreation activities, food and coffee, and flexible work schedules